Online Backup

Sorry maybe my comment wasn't clear. I have followed all the instructions you have shown multiple times! I receive Session Expired every time and I logout and login and again Session Expired. All updates are in place. The version is current. The programs are setup properly in the firewall. The sites are shown in Trusted. The diagnostics show no errors. There is nothing in any of the articles you have listed that I haven't tried. I have reinstalled all the updates. Nothing works. There is an endless loop of Session Expired messages. Whatever this is has not been addressed by any of the articles you listed or have been provided by Quickbooks.

Thanks for the additional information, bjc60640.

You've pretty much done the steps we can share from here, so I suggest contacting our Support team again. That way, they can take this issue to another level.

If you have other concerns, feel free to go back to this thread.

I t not back up

Hello, @HA22.

I have some steps that can assist you in ensuring that you are able to back up your QuickBooks Desktop data file successfully using Intuit Data Protect (IDP).

First, ensure that IDP can work effectively by granting it access through your firewall. Here’s how to check and update your firewall settings:

1. Press the Windows key on your keyboard, and type Firewall in the search field.
2. Select Allow an app through Windows Firewall, then Allow another app.
3. Click Browse and go to Program Files(x86) \Common Files\Intuit\Data Protect.
4. Choose QBIDPservice.exe, then Open.
5. Select Network types and select the Private checkbox. Select Add.
6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

Then, let's make sure Intuit websites are trusted sites with Internet access and Google Chrome. Please follow the steps below.

1. Click the Windows key on your keyboard. Then, type Internet options in the search field.
2. Select Security and Trusted sites.
3. Choose Sites and add the following websites. You can copy and paste or type them manually. Select Add for each site.

If the issue persists, I recommend performing the additional troubleshooting steps listed in Solution 2-4 section of this article.: Unable to back up with Intuit Data Protect.

I've also added these articles that'll help you learn more about managing your backups:

• Common Questions about Intuit Data Protect
• Change Intuit Data Protect Backup Settings, or View Status and History

Let us know if you have further questions about IDP backup. We'll be right here to help you at any time.

@HA22 

Can you backup the file locally?