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bjc60640
Level 1

Online Backup

Can't backup with IDP following all instructions in the "Can't Backup Article" for Firewall and Trusted Site.  Always get Session Expired over and over. Going in circles.  No errors in Diagnostics. Version is current. Tech Support for nearly 2 hours couldn't solve. 

Solved
Best answer March 20, 2021

Best Answers
Maybelle_S
QuickBooks Team

Online Backup

I'll help you get rid of the error message, @bjc60640.

 

There might be either latency or an application that stops Intuit Data Protect (IDP) to keep on connected online in your computer. Let's refresh your IDP login. We can try to sign out and sign back in your company account.

 

Here's how:

  1. Go to the File menu.
  2. Hover over Back Up Company, and then choose Setup/Activate Online Backup.
  3. Click Sign out in the Intuit Data Protect window. Note: Even when the session has not expired, you still have the option to sign out. 
  4. Ensure that you sign in to IDP using the same credentials displayed like email and user ID. 
  5. Click OK
  6. The sign-in window will pop up, enter the password and click Sign In
  7. Once in, IDP will be set up with your existing preferences. Follow the on-screen instructions to finish the setup. 
  8. IDP is now ready for you to access earlier backups and make new backups. 

If the error persists, I'd recommend reviewing your settings in Intuit Data Protect to back up files. You can check the articles below for your reference:  

We'll be right here if you have other questions. Just leave a comment below.

View solution in original post

3 Comments 3
Maybelle_S
QuickBooks Team

Online Backup

I'll help you get rid of the error message, @bjc60640.

 

There might be either latency or an application that stops Intuit Data Protect (IDP) to keep on connected online in your computer. Let's refresh your IDP login. We can try to sign out and sign back in your company account.

 

Here's how:

  1. Go to the File menu.
  2. Hover over Back Up Company, and then choose Setup/Activate Online Backup.
  3. Click Sign out in the Intuit Data Protect window. Note: Even when the session has not expired, you still have the option to sign out. 
  4. Ensure that you sign in to IDP using the same credentials displayed like email and user ID. 
  5. Click OK
  6. The sign-in window will pop up, enter the password and click Sign In
  7. Once in, IDP will be set up with your existing preferences. Follow the on-screen instructions to finish the setup. 
  8. IDP is now ready for you to access earlier backups and make new backups. 

If the error persists, I'd recommend reviewing your settings in Intuit Data Protect to back up files. You can check the articles below for your reference:  

We'll be right here if you have other questions. Just leave a comment below.

View solution in original post

bjc60640
Level 1

Online Backup

Sorry maybe my comment wasn't clear. I have followed all the instructions you have shown multiple times! I receive Session Expired every time and I logout and login and again Session Expired. All updates are in place. The version is current. The programs are setup properly in the firewall. The sites are shown in Trusted. The diagnostics show no errors. There is nothing in any of the articles you have listed that I haven't tried. I have reinstalled all the updates. Nothing works. There is an endless loop of Session Expired messages. Whatever this is has not been addressed by any of the articles you listed or have been provided by Quickbooks.

JessT
QuickBooks Team

Online Backup

Thanks for the additional information, bjc60640.

 

You've pretty much done the steps we can share from here, so I suggest contacting our Support team again. That way, they can take this issue to another level.

 

If you have other concerns, feel free to go back to this thread.

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