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swhisman56
Level 1

Online display has shrunk so tiny I can't read it at all.

All of the content of all windows in QB online suddenly shrunk and I can't read it at all, including sign in page. This happened in the middle of writing weekly checks last week. I've signed out and back in several times, changed my password. At first the sign in page wasn't effected, but after I logged in tonight, it shrunk too! All displays outside of QB is normal, only QB is doing this. Any ideas?? Please help!!

4 Comments 4
LieraMarie_A
QuickBooks Team

Online display has shrunk so tiny I can't read it at all.

Not to worry, @swhisman56. You can easily zoom the page in.

 

All you have to do is to click those three little dots  on your browser. Then, adjust the zoom settings.

 

Here's how:

  1. Open your browser.
  2. Go to the QBO Sign-in page.
  3. Click the Vertical Ellipses  symbol at the upper right corner of the page.
  4. Click the zoom + button to make the text larger. 

 

Alternatively, you can press and hold the Ctrl key and scroll the wheel on your mouse up to zoom in. To display all pages properly, refer to this article on how to change your computer display settings: Display preferences

 

Keep me posted if you need further assistance with anything regarding QuickBooks Online. I'm always available to help.

LieraMarie_A
QuickBooks Team

Online display has shrunk so tiny I can't read it at all.

Hope you’re doing great. I wanted to see how everything is going about your display page. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime. 

 

Looking forward to your reply. Have a pleasant day ahead! 

lol63
Level 1

Online display has shrunk so tiny I can't read it at all.

How do I adjust back to normal size page on the screenEvery time I open the web page , it is small.

 

 

JoesemM
Moderator

Online display has shrunk so tiny I can't read it at all.

Let's perform some troubleshooting steps to get ti fixed, @lol63.

 

We can try to zoom out the page by holding down the Ctrl key on your keyboard and the minus (-) key repeatedly. You can move the wheel of your mouse downward while holding the Ctrl key.

 

QuickBooks also requires these settings to ensure that all pages are displayed properly:

 

  • Screen resolution set to 1024x768 or higher
  • Dots-per-inch (DPI) set to Normal or 100%

 

I've listed the steps below in checking these settings on your device.

 

For Internet Explorer and Mozilla Firefox:

1. Hold down the Ctrl and the plus (+) key to zoom in and make the page larger.

2. If you have a wheel on your mouse, hold the Ctrl key down and move the mouse wheel forward or back. 

 

For Google Chrome:

1. Go to the menu icon (looks like a three-dotted line) on the upper right of the screen.

2. Locate the Zoom option.

3. Choose the plus (+) icon to zoom in and make the page larger. It should be set to 100% or lower to display the full page.

 

For more details, see this article: Unable to see the entire page in QuickBooks Online.

 

If the issue persists, let's access your QuickBooks account through a private browsing window to check if it's is a browser-related issue. This mode doesn't save site data and cache files. You can press Ctrl + Shift + N for Google Chrome, Ctrl + Shift + P for Mozilla Firefox, and ⌘ + Shift + N for Safari web browser.

 

If the page looks good, we'll have to go back to your normal browser and perform a clear cache to clean up your system and enhance your browsing experience. We also use other supported browsers to isolate the issue. 

 

I'm also adding this article to further guide you in managing the growth of your business using QuickBooks. It includes topics about account management, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

 

 

Please know that the Community is always around to help with any QuickBooks questions you may be having. I’ll be here to keep helping. Have a good one, @lol63.

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