Online Payments

I appreciate you sharing your concern with us, klibvt.

Transactions that syncs in QuickBooks Online (QBO) depend on what your bank allows. In this case, you'll want to reach out to your bank to verify the payment and check the settings for these payments to show in your bank feeds.

In the meantime, you can manually add this deposit to the payment by following the steps in this article: How to Record Bank Deposits in QuickBooks Online.

You may also need this article about importing your bank statements to help you reconcile an account: Get bank statements directly from your bank when you reconcile

Once done, you can go back to reconcile the account. You might also want to review your reconciled bank statements at any time.

Here's how:

1. Go to the Accounting menu and select the Reconcile tab.
2. Select History by account.
3. Look for the statement.
4. Select Attachments in the Statements column to open the statement

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

Hello,

We have people use the invoices to pay online all the time, and it has always posted to the person's account.  Occasionally, I don't know why but I assume it's a glitch, I get a message that says there are undeposited Quickbooks payments.  When I see that, I go to the Bank Deposit screen and manually deposit them using the date they were deposited in our bank account.  

But, this payment is only showing on our bank statement.  It is not on the Bank Deposit screen, it's not in our Quickbooks bank registry.  How do I find it in Quickbooks??  

I want to make sure you can deposit the undeposited QuickBooks payments, @klibvt.

One of the possible reasons why the undeposited payments aren't showing in the Bank deposit screen is that the browser you're using had a data issue. To verify, let's try logging in to your QuickBooks Online (QBO) account using a private browser. Press this shortcut key on your keyboard to open a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once logged in, go back and try to deposit the undeposited payments again to double-check. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one. 

It's also possible that these undeposited payments are included in your previous deposit. You'll want to review the deposit transaction and make sure the payments aren't included.

You might want to learn how to check when QuickBooks deposits customer payments into your bank account. This article will guide you through the steps: Find out when QuickBooks Payments deposits customer payments.

Should you need further assistance depositing your QuickBooks payments, I'm available here to help any time!