Our payruns are creating a journal without a number how can this be corrected?

Hello there, @Dynamic Treasurer. 

Thanks for visiting the community today. Quickbooks Online uses a cache to load quicker. When the cache gets full, it may encounter difficulties such as this. 

To confirm browser-related issues, let's start by accessing your account in a private window using Google Chrome. Then, perform some basic troubleshooting steps on your main browser to fix it. Here's how: 

1.  On your Google Chrome browser, press these keys together: Ctrl + Shift + N.
2. Sign in to your QuickBooks Online account. 
3. Create a sample payrun and see if the system automatically assigns a journal number. 

If it did, we can go back to your regular browser and clear its cache. If you're still getting the same issue, use a different supported browser. 

If the steps didn't work, I'd suggest you create the payroll journal manually to correct it.

For future reference, here are our articles with links that can guide you in utilizing different tasks in managing payroll in QBO:

• QuickBooks Online Advanced Payroll Hub.
• QuickBooks Online Standard Payroll Hub.

Let me know if there's anything else that you need help with. We're always around to further assist. 

 I couldn't create a payrun in Incognito mode without it creating the pay run in the real system.

How do I create the payroll journal manually?

I can create a journal, but initially (i.e. in April ) the payrun journals were numbered by QB, now it just produces un-numbered journals so searching for a particular journal is not possible. This is not helpful for auditing etc.

Dynamic Treasurer