Please tell me how to reach a person during normal business hours as the call back and chat options are not available

Thanks for posting to the Community, @kevilleagency.

Our supports are available from 6:00 am-6:00 pm every Monday to Friday and 6:00 am-3:00 pm Saturdays.

In the meantime, you can utilize our search box to find articles and fixes through this page: QuickBooks Help.

Or leave your query to this post by clicking the Reply button below. I'll be happy to provide you solutions. Take care!

The individual is looking for a phone number to call as the other options are not working for them.  Humans are not angels. Humans like to speak and hear a physical body on a telephone call. Could you please give them a number to call for support instead of forcing them to dig way down in the Intuit websites to try to find a number to call?

Hi there, @CompuSense.

Thank you for posting here in the Community. I'll ensure that you'll get in touch with our Phone Support.

We're unable to provide a phone number because we've recently updated our support experience. And the best way to reach our support team is to use our Callback feature. 

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Enter your concern in the description field and hit Let's talk.
3. Choose either Start messaging or Get a callback. 
4. Complete the needed information.  

Our support team is open Monday to Friday 6:00 AM - 6:00 PM and Saturday 6:00 AM - 3:00 PM Pacific Time as by my colleague stated above. Make sure to call us within our support hours, so that the Help feature is accessible. 

Also, could you please let me know what's going on and how I can help you get back to business? Please provide me the details of your concern by clicking the Reply button below.

Please browse through this article: Get Started. This link contains the How do I question in QuickBooks.

I'll be waiting for your response. Take good care always.

The original post included the statement "as the call back and chat options are not available".  What do those words mean to you? Give them a phone number to call. If you do not know what it is, find out. Stop putting your customers on the wrong end of customer support. 

Today I used the directions above to try to get a question answered.  Twice I got a recorded message that I would be with a representative within 5 minutes.  Although the line remained open, there was no other communication.  A similar experience the second try.  Two requests for an email response also produced no response.  I am new, but now hope for a response to my question on this site

Hi bookshed,

Normally, you'll only get a recorded message when there's no available support since all of them are taking calls at the same time. You'll want to receive a callback from them to prevent you from waiting on the line. You can follow the steps provided by @Michelle_b to contact our support team.

We also have streamlined the process of how you can contact our phone support team. That's why we're unable to provide you our Customer Support phone number.

I have added these help articles in case you have any other concerns in QuickBooks.

Reach out to us anytime if you need further help. We're always here to assist.

I believe your customer is trying to reach out but isn't getting a timely response.  Where you have stated that you cannot provide your Customer Support phone number should give your customers the chills.  If I were making a decision today on what software vendor I should choose for an accounting solution, I would run away fast from anyone who I could not call when I had an issues. Many issues we have are not addressed in your pre canned support articles.  Also, how would you know there is a new issue unless it were reportable by the volume of calls needing support? I can call Microsoft but not Intuit? Listen, you need to change your support model instead of putting customers on the bottom end of customer support. 

my credit card is expired and im trying to update with a new one, i keep getting the message, "You're signed in as an Authorized User, (gives my name and email address) For security reason, only the current Primary contact (my exact same name and email address is shown) can edit payment methods, request (gives my same name) to sign in and perform this action.

I can't get a live person on the phone or chat so i can't get help updating my credit card and now i can't do payroll! this is beyond frustrating! Please help! :( Every time i try to do anything to access or change anything, i get the same message.

Hi there, @ConfusedInMichigan.

I know that you've already tried contacting us several times, however, Community is a public forum. I want to be the one checking the payroll subscription, but the security of your account is my top priority.

Our Support Team has access and tools unavailable to me so that your information is kept secure and private. I suggest using the Get a callback or Start a chat feature from the Help menu once the support hours are open.

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). Here's how you can reach them:

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback or Start a chat. 
6. Enter your contact information. 
7. Choose Confirm my call or Send message. 

For Desktop Payroll, our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday). You can reach them through these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose Start messaging or Get a callback.

I've also attached an article you can use to learn how to renew your QuickBooks Payroll subscription: Reactivate your QuickBooks Payroll subscription.

Let us know if you have any other concerns related to payroll. The Community and I will be around to help you.

The email address for the primary user in QBPro 2019 Desktop was entered incorrectly so now I cannot verify and activate the account. How can that email be corrected? I just need someone to change the .neet to a .net in the email address.

I do have an intuit ID that gets me access to our current QB purchase history and payroll subscription but it doesn't look like there is a way to deal with primary users within the QB products associated with our account.

Look no further, @Talmag.

I'm here to help you update the email address you use for QuickBooks Desktop. Here's how:

1. Head to the My Account page to sign in.
2. From the Manage your QuickBooks page, select QuickBooks Desktop. 
3. Select the drop-down arrow at the top right beside the company name.
4. Tap Edit Login, then go to the Profile tab.
5. Click Edit in the Email address field.
6. Type your correct email address in the Email address and Confirm email address field.
7. Input your login password in the Password field.
8. Hit Save. This sends a verification email to your new email address.
9. Go to your email’s inbox and open the verification email. Select Verify my email.
10. Once you see the prompt Email address verified, tick Continue to complete the email change.

For the detailed guide, please open this article: Update the email address you use for QuickBooks Desktop.

Then, to further assists you with this, I highly recommend reaching out to our technical support team. They can pull up your account in a private place and help you fix the incorrect email address. To do so, please refer to these steps;

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact us.
3. Enter Change the incorrect email address for the primary user in QuickBooks Desktop Pro on the search box and tap Search. 
4. Hit Start message. 

Also, you can always seek self-help articles on our QuickBooks help articles page, to help you get your QuickBooks task done in no time. 

Let me know how this goes and feel free to post a response below if you need additional assistance in changing the email for users in QuickBooks. I'm always around to help. Have a great day ahead.

I cannot login through the verification process.  Somewhere in my information there is an old incorrect email address.  I need to update my credit card information for my payroll subscription on my quickbooks desktop.  Can I please call someone or someone call me?

Hi @Gold Coast Pest,

You can log in to CAMPs so you can update your user ID access and the credit card information for your payroll service in QuickBooks Desktop (QBDT).

I'll show you how:

1. Click the link I provided above, then log in using your Intuit account credentials.
2. Look for the payroll subscription in question under the Products & Services list.
3. Select Details.
4. From the Billing Information section, tap Edit.
5. Update the credit card information. 
6. Hit Save and Close.

Other uses for CAMPs are in this article: View, manage or update your Intuit account in CAMPs. Scroll down and search for the How to use CAMPs section and you'll find related links for other articles.

In case you're unable to log in to CAMPs, see this article for troubleshooting steps: Why can't I log in to CAMPS?

Let me know in the comments below if you have other concerns with updating your credit card info for your QBDT payroll service. I'll be glad to provide further assistance.