Hi there. I see you've invested a lot of time into this and I appreciate your patience. Your time is precious and it's important to me that you get the support you need in a timely manner. In order for this to happen, I highly recommend contacting our support team again as they're able to share your screen and take a closer look at your account. This ensures you get the support you need in a private/secure environment. You can contact our team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know if you have other questions, I'm here to help.