So, after much effort to publish my Pro Advisor profile, as I'm sure any other PA will understand, I'm checking up on it today and it's MISSING...poof, gone. I contacted Customer Service by phone, and went through a couple of tiers of support to find out why. I'm told that it's due to an "algorithm" that rotates us on and off the website randomly, in order to "give other accountants a chance to acquire business".
This does not make sense to me. In my little town there are 4 in a 5 mile radius. All the same faces are listed, except me. We would all fit on the first page of a search in this area. Instead, I'm "randomly" removed so people from 10, 20 miles away can show up? And I go all the way through the pages of available profiles, to the very end, and mine is not there ANYWHERE.
Is this happening to anyone else? And if so, what explanation have you been given? I'm just not satisfied with this algorithm answer, since I've also been told that the "most relevant" order is not random at all.
Currently, we haven't received any reported issues about Pro Advisor profile suddenly missing.
Having a QuickBooks certification reflects your skills as a certified ProAdvisor and helps you attract more clients. If your QuickBooks Desktop certification is missing on your profile, check the status of your membership subscription.
ProAdvisors who support QuickBooks needs to have an active QuickBooks Desktop ProAdvisor membership. This will ensure that all your QuickBooks Desktop (including previous) certifications appear on your Find-a-ProAdvisor Profile.
I appreciate adding more details about your concerns. It provides me a better picture of the issue.
To check why your profile doesn’t appear on the ProAdvisor site, I’ll have to gather personal information. Since we need to verify your account I encourage you to give us another call.
Our QBO Care Team will be able to review the notes from the previous agents and perform the necessary steps to resolve the issue. Once they’ve identified this is unexpected behavior, our support team can raise a ticket for further investigation.
I will call again. But as I mentioned, I went through 2 tiers of support and both assured me this was completely normal behavior, and were unwilling to investigate further. There has to be a better way than to call until I get an agent willing to take it seriously that I am losing potential clients I have paid to reach.