Hello, pjmitchell55.
The verify data is an initial troubleshooting step you've performed to fixes some data issues in QuickBooks. Though, first, we need to ensure that your version of QuickBooks is up to date.
Let's go ahead and update the maintenance release to keep your software up-to-date and to have the latest features and fixes common issues in QuickBooks data.
- Open QuickBooks Desktop.
- Go to the Help menu and select Update QuickBooks Desktop.
- Click Update Now tab.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
If the same thing happens, I would suggest contacting our customer support team. They have the tools to take a look at your account and verify what causes the unexpected behavior.
Here's how:
- Open QuickBooks.
- Select Help from the top menu bar, then go to QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your concern, then select Continue.
- Choose Start messaging or Get a callback from the next available expert.
I encourage checking our support hours first to ensure that we address your concerns on time.
Feel free to leave a reply below if you have further concerns about this. I want to make sure you're taken care of, and I'm here to help you anytime. Take care always.
