Problems changing product type from service to non-inventory

Hi Rea,

Thanks so much! I chose the taxable option under special > standard items > and that worked. :)

Thanks for following up with the Community, mrc26.
 

I'm happy to hear my colleague was able to help with changing your product type.
 

You'll be able to find many useful resources about using QuickBooks in our help article archives.
 

If there's ever any questions, the Community's always here to assist. Enjoy the rest of your day!

None of these solutions really work.  There is NO special tax categories, either taxable or not.  So I guess once it is entered as a service you are just screwed and have to leve it that way.  Stupid.

Hello,

We appreciate your feedback. You can also submit one from your QBO company straight to our product development team. Just click the Gear icon and choose Feedback.

If you have other concerns, feel free to go back to this thread.

I also am not seeing sales tax category, and when I hit edit sales tax, I get a limited list of type of items.  Please know that sometimes you have actual bookkeepers and accountants (remember, the ones who bought your software all these years?) using them, and having everything limited by what you pre-determine as the proper options is really limiting. That being said, I cannot choose a non-taxable item from the list, and there is no special category.  So this does not work.  I have changed quite a few other items without trouble, and cannot figure out why this particular one will not work. 

what DID work was clicking on the "still don't see what you're looking for" under the list, which simply had "taxable" Or "non-taxable".  HOWEVER - I changed the product/service (why do you not call it items to match QBDT?) to nontaxable and it still will not allow me to change. grrr

Good afternoon, @pinnaclejudy. 

Thanks for joining in on this thread. I can point you in the right direction so someone can take a look at this further. 

I suggest contacting our Customer Support Team due to them having a screen share tool that will help in your favor. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Give a brief description of the problem and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep me updated on this. It's my priority that you get taken care of today. Have a splendid day! 

I have no drop down under "Sales Tax" to go to "Special Category"

Same!!!  I have nothing under sales tax area when trying to edit a product. I cannot even update a price!

All that I have in that big open space is nothing or a big spinning circle.  Hoping this is fixed soon!  I have work to do!

Thanks for joining the thread, Linda. I have some information on why you can't see the special category under Sales Tax. 

Recent updates have been made to the Products and Services category in QuickBooks Online. As part of these updates, the special category has been modified to a more general option, which may not be visible on your end. However, the new update still allows users to access the inclusions and options that were previously available in the special category.

To access these options, you'll have to click on the Edit sales tax, then choose the category you want for your products and services. You can also select the Other options and set it as a taxable or nontaxable item. 

Additionally, you can change the product and service types in QuickBooks Online to categorize your items for better tracking. 

Also, you can run a report to see your sales and inventory status. 

Don't hesitate to send a reply if you have other concerns managing your product and services or have any QuickBooks-related inquiries. I'll be here 24/7 to guide and help you solve things out. 

Is there something wrong with QB online? I don't see any of what you just said under the product page--- there is no option to edit the sales tax anymore. I can't edit any prices or anything under the product. 

Let's work together to troubleshoot and resolve your issue about updating product and service item details in QuickBooks Online (QBO), Hopslinger1111. I'll walk you through each step below.

Before we do so, I'd like to verify a few details. Have you experienced a blank page while changing a product or service information? Is the sales tax feature already activated in your account?

If you're unable to edit sales tax from the product or service profile because QuickBooks shows a blank screen, we do have an ongoing investigation (INV-96720) about it. I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.

If you didn't encounter the odd behavior of the system described above, this issue is likely due to the browser. Start fixing by pulling up your QBO account using a private browser (incognito). Here's how:

Press Ctrl + Shift + N (Google Chrome)

Ctrl + Shift + P (Firefox)

Control + Option + P (Safari)

Once signed in, go to the Products and Services page and update your item details.

If you're able to do so, return to your default browser and clear its cache. After that, log out and then log back into your account. This will refresh the system and remove older data that causes viewing and performance issues. 

However, if this matter continues, I'd recommend using other supported browsers.

On the other hand, there'll be no option to add or edit a product or service item's sales tax once the feature isn't yet activated in your account. If you haven't already, please see this article to guide you: Set up and use sales tax in QuickBooks Online.

Once everything is all set, you'll want to run the Sales Tax Liability report to see how much sales tax you owe and then file your return and record your payment in QBO.

In case you need further assistance fixing your product and service items' attributes, please let me know in the Reply section below. I'll circle back to help you further.

having problems changing price also

Hi there, @walkerbusiness.

There are things we'd like to know before we can help you edit the price. These are:

• Which area in QuickBooks Online (QBO) you're unable to change the price? Is it in your Sales form or the Product & Services?
• What device you're utilizing while changing the price? Is it a mobile app (Android or IOS) or a computer through a web browser?

Please return here if you have the info so we can assist you promptly. Thank you and have a good one.

IAM IN PRODUCT AND SERVICES AND WIN 10 WINSDOWS DESKTOP COMPUTER USING CHROME AND UPDATED CHROME

We understand how challenging this can be, @walkerbusiness. 

Upon checking, we have an ongoing investigation about the issues when editing the prices of the Products and services in QuickBooks Online (QBO). With that, I recommend contacting our support team. By doing this, they'll get your account information securely, and you'll be added as one of the affected users. You will be notified about the course of this investigation accurately.   

To contact us: 

1. Go to the Help icon, then select the Search tab. 
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? field. 
4. Click Continue, then choose Chat or Callback. 

Check out their support hours to determine availability. 

Furthermore, I'll add this article about changing the item type for a product or service in QBO: Change product and service item types in QuickBooks Online. 

Please be assured that our team of product engineers is actively working to resolve this issue as quickly as possible. In the meantime, please stay safe and take care. 

Hey!

 I had this issue and I was able to solve it. I had to set up the sales tax first. You should be able to find it  under the TAXES tab on the left screen tool bar.  once you hover over it you should see a few options but select sales tax and set that up. Once you do this you can go back to  products and services page to edit your shipping accordingly. The tax option should now be visible. select non taxable, then save.

hope this helps someone!
xo Kai's Confections