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twalport
Level 1

QB Desktop says expired

HELP!!!!!   I resubscribed to my QB Desktop 2022, but it still wont let me get in to the desktop. I never got an email confirmation either. So I tried again today, same thing. It tells me my subscription has lapsed. 

What to do??????? I need to get invoices out!

2 Comments 2
Angelyn_T
Moderator

QB Desktop says expired

I appreciate you for adding your first post, @twalport. Thank you for resubscribing to QuickBooks Desktop (QBDT) 2022. I can share some troubleshooting steps to get passed the error you're getting so you can start tracking your invoices.

 

To start, I recommend updating your payment details for your subscription in your Customer Account Management (CAMPs) portal to fix the error and modify your billing information.

 

  1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. Select details next to your QuickBooks Product.
  4. Tap on Edit next to your Payment Method
  5. Update your payment info, then click Save and Close.
  6. Open QuickBooks Desktop.
  7. Go to the Help menu and hover over Manage My License
  8. Click Sync License Data Online.

 

From there, you can also check the status of your license or subscription.

 

If it's active and you still see the error, install the QuickBooks update to get the latest features and fixes. You can also check out the solutions from this article to narrow down the result: Fix subscription has lapsed error in QuickBooks Desktop.

 

If you receive a subscription error while installing QuickBooks, check out how to verify your subscription before you install it.

 

Once fixed, you're now ready to process your invoices and other customer entries.

 

Let me know if you have other questions about your QuickBooks subscription. I'm always here to help. Keep safe!

Fiat Lux - ASIA
Level 15

QB Desktop says expired

@twalport 

Login to your CAMPS and check your license status there. If your license status is "Active", consider to reinstall your program. 

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