QB Enterprise 2021 - entering Line items on invoice

Let's get this sorted out, @kama1.

Firstly, I want to appreciate the troubleshooting steps you've performed to fix this issue. Since you're still experiencing the same after running the QuickBooks Tool Hub, let's try opening a sample file and enter items on the invoice to verify. Here's how:

1. In your QuickBooks Desktop, go to the File menu and select Close Company/Log off.
2. Select a sample company file from the Open a sample file drop-down.
3. Click Yes to download the sample file.
4. Once you're on the file, create an invoice again and enter line items.

If it's working fine in the sample file, it means that your company file is damaged. Let's try running the Rebuild and Verify Utility tool to fix data damage on your company file. Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Hit OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

Let me know how it goes, I want to make sure this is taken care of. Thanks for dropping by, I'll be standing by for your response.

Mark - unfortunately these fixes failed to fix our problem.  The Rebuild results first said it found 9 issues  - Error(2) Error 306 and then it said it had fixed error 306.  Since it found issues I did the Rebuild again. This time it found 27,104 Issues!!!  Error (13551)  error 310 (13551).   I then ran Quick Fix for Company Files.

 And we now have a new issue along with the previous issue - as admin as have access to any saved credit card data but the other workstations do not have access.

Thanks for coming back in this thread, @kama1.

I appreciate you for following the troubleshooting steps presented by my colleague above. Since the issue persists, I'd highly recommend communicating with our Technical Support. They can take a look at your account what causes the error and create an investigation if needed.

You can contact them either of this actions below: 

1. Go to the Help menu, then choose  QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter the error in the description box and hit Let's talk. 
4. Pick an option to connect them and submit the request. 

Using direct chat: 

1. Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.
2. Complete the required data. 
3. Tap Submit.

Ensure to call them within business hours to guarantee we address your concern. 

I've added some articles that might help you in resolving various issues and personalizing sales forms. 

• Unrecoverable error in QuickBooks Desktop
• Use and customize form templates

Let me know how the call goes by leaving a message below. I want to ensure this is taken care of. Keep safe. 

That is next on my list - when I can get at least 1 hour this after noon of down time I do plan on the call.  Thank you

I have been having this same issue for months. I have tried everything in this thread as well with no fix. Calling did not resolve the issue either.

Thank you for reaching out to us, GAM5.

Let's check the invoice template you're using. Damage templates can cause issues when entering line items in QuickBooks. You can delete and recreate it and make sure it's updated.

To update QuickBooks Desktop it can be done automatically or manually.

For manual updates.

Here's how:

1. Select Start menu.
2. Look for QuickBooks Desktop.
3. Choose Run as administrator.
4. Select No Company Open screen.
5. Click Help.
6. Select Update QuickBooks Desktop.
7. Choose Options. Select Mark All and click Save.
8. Select Update Now and click Reset Update.
9. Click Get Updates.

Once the update is done, please close and reopen QuickBooks. To install the updates that were downloaded, choose Yes.

If the issue persists you can contact our Customer Phone Support team for assistance and our Support hours.

Here's how:

1. Open QuickBooks.
2. Choose Help.
3. Click QuickBooks Desktop Help.
4. Choose Contact Us.
5. Provide information on your issue.
6. Select Let's talk.

You can also check on these articles: Fix data damage on your QuickBooks Desktop company file for more information about line item invoices.

We're always here in the Community to help if you have other questions related to line-item invoices in QuickBooks. Stay safe!

Im having the same issues and its affecting out productivity, I have called the tech support line 3 times now and nobody can solve our issues, Im very frustrated with quickbooks

I'm determined to improve your impression of our support, @unltdwholesale.

I appreciate you for continuously interacting with our support. I'm here to provide other troubleshooting steps that help your invoice line item fix in QuickBooks Desktop. 

Before we start, have you tried the workaround steps above provided by my colleagues? If the issue persists after following the troubleshooting instructions, I'd recommend repairing your QBDT. This tool can help fix common errors right away.

Here's how: 

1. Create a backup first and restart the computer after. 
2. Open the Windows Start menu, then choose Control Panel. 
3. Select Programs and Features or Programs then tap Uninstall a Program.

       4. Click Continue, then Repair. 

       5. Tap Finish and restart the computer again. 

In case you've got an error during the repair, just select Ignore and click OK to reboot. For the complete steps, check out this article: Repair your QuickBooks Desktop for Windows.

If the issue keeps going, I'd recommend communicating with our Technical Support again. This way, they can open a new ticket and investigate this further. You may follow the steps I've outlined above. 

Make sure to call them within business hours to ensure we address your concern adequately. 

I've also append some articles that might help you in resolving some errors and handling invoices. 

• Unrecoverable Error: General Troubleshooting Steps
• Sales and customers

Let me know if you have other questions about your invoice or how the call goes. I'm always willing to help. Keep safe.