QB for Mac - Missing Cutomers?

Run the Verify/Rebuild Data utility. Any unresolved error messages?

I did run them both with nothing showing up.

I can verify there are two missing.  One from 2022, and one from 2024

Thank you for ensuring all customers are active on the list and utilizing the Verify and Rebuild tool, JoeRenoKC. I understand how challenging it must be to still face issues with missing customers in QuickBooks, even after all the hard work you've put in. Missing data can create significant setbacks, and your persistence in resolving this speaks volumes of your commitment to your business.

Since you have followed the suggested steps and the problem persists, I recommend contacting QuickBooks Support for further assistance. They have the tools and resources to conduct a more in-depth analysis of your situation. They can provide step-by-step guidance and, if necessary, remotely access your system to resolve the issue directly.

Additionally, you might find these resources helpful for managing your customer-related tasks:

• Record an invoice payment
• Run reports from the Customer Center in QuickBooks for Mac

Please keep me updated on how things are progressing. I'm genuinely here for you and ready to assist with further questions or concerns. Let's work together to ensure every customer is right where they should be.

Are you running QuickBooks in Multi-User Mode or across a network?  Might want to check the location of the file that is open in QuickBooks (just to make sure multiple copies of the file do not exist), to do this you can go to Help and select Product Information, on this window go to the Company File tab and check the Location listed to make sure it's opening the correct file.

I have a current backup file I am using, and the data has been "verified".

The customers are simply missing.

Where do I look next?

Not Mjulti-User, not on a network.

I have a very small remodeling company.

Hello, Joe. I appreciate your diligence in keeping customer records updated and attempting troubleshooting steps such as the Verify and Rebuild tool. Your dedication to resolving these issues shows your commitment to your business.

Since the issue persists after following the recommended steps, I suggest contacting QuickBooks Support for further assistance. They are equipped to provide detailed analysis and can guide you step-by-step or even remotely access your system if necessary.

Additionally, I've provided detailed resources for customizing invoices that may be useful moving forward. These include how to customize form templates in QuickBooks Desktop for MAC.

If you have any further questions about your customer list, please leave a comment below. We're here in the Community, ready to assist and provide you with the specific help you need.