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tlc9
Level 2

QB "Help Desk" vs "QB ProAdvisors"

2 Years ago, I contacted the community because I was having trouble finding a customer service #.  I received a prompt reply that just gave a phone #.  The contact had a heavy foreign accent(difficult to understand).  I gave permission for him to login for remote support.  After reviewing my account, he ran a couple of "critical updates" that took a over an hour to install.  It ended up costing over $700 and was worried it may have been a scam.  I had to sign a "contract" approving payment.  The person said he was from "Pro Advisors" My bank contacted then me and said they noticed possible fraud on my account.  We discussed it, and my bank still felt it was fraud, as it looked very similar to fraud they have encountered previously.

 

When contacted by "Pro Advisors" saying that there was an issue with payment, I explained what happened at the bank and asked them to never contact me again.

 

I received a voice mail a couple days ago from "Max from QuickBooks Help Desk.  "  he told me "we have  been monitoring your QB. Your QB has been working fine the last 2 years when you enrolled in services with us, but in the past 2 weeks you have missed 'Critical Updates' and that your account has been escalated to me.  To avoid disruption of services or to avoid accidental errors."  Urgently 800-579-6025 x92034.  Holding case for the next week.  We can review all services..."  

 

Is this fraudulent?  Honestly it is so difficult to get in contact with customer support for Intuit or QuickBooks for ANYTHING... BILLING, TECH SUPPORT, TR.  Anyone have a similar situation, advice, or a solid customer service contact number?

5 Comments 5
FritzF
Moderator

QB "Help Desk" vs "QB ProAdvisors"

Thanks for sharing this incident here in the Community, @tlc9.

 

From what you described, it sounds like that was a fraudulent phone call. Intuit may occasionally do outbound calls. If you receive one of these calls, you shouldn't be asked for any personal information.

 

To avoid these fraudulent calls, we highly recommend not including any private info such as personal/business phone numbers and personal/business email addresses when posting here in the Community. If you keep receiving this kind of call, I'd suggest reporting this by emailing us at spoof@intuit.com.

 

In addition, you can contact our Phone Support team by following these steps:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

 

If you need help with QuickBooks, you can also visit our site for references: Help articles for QuickBooks.

 

Reach out to me in the comment section below if you have any additional questions or concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

tlc9
Level 2

QB "Help Desk" vs "QB ProAdvisors"

Will my question still appear in the Community?  

tlc9
Level 2

QB "Help Desk" vs "QB ProAdvisors"

The QB Desktop Help does not offer a "Contact Us" or "Let's Talk" Option.  It only offers the "search questions" window.

 

Also, I did not include personal info on the post.  The fraudulent incident was from the only reply I received from the Forum.  Since  I receive a reply from the Community, I trusted that it was legitimate.

tlc9
Level 2

QB "Help Desk" vs "QB ProAdvisors"

The original issue was that my QB wasn't updated for 2019 -  There are TWO license #s.  I only use one QB and I cannot get anyone to review the account and credit me back for the overcharge. 

ShiellaGraceA
QuickBooks Team

QB "Help Desk" vs "QB ProAdvisors"

Thanks for getting back to us, @tlc9.

 

I have some information about how you can view your subscription to verify the charge. You can log in to your Intuit account via this link https://camps.intuit.com/.

 

Once you're able to check, you can cancel from one of your licenses to avoid duplicate charges in the future. However, I'd still recommend contacting or Customer Care Support to assist you further about the credit. I'll walk you through how.

 

  1. In your QBDT, go to the Help menu at the top.
  2. Select QuickBooks Desktop Help or F1.
  3. From the Have a Question? window, scroll down towards the bottom then tap the Contact us link.
  4. In the Tell us more about your question field, enter a brief description of your issue. Then hit Search.
  5. Click Get Phone Number or Start a Message.

 

 

 

Want to learn more about managing your account? Check out this guide: What is CAMPs and how do I use it?

 

In case you need help with other QBDT tasks, click this link to go to our general topics with articles.

 

Let me know if you still have questions or concerns. I'm always here to help. Take care and have a great day ahead.

 

 

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