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DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

With QB Mac 2021, when I change the column widths of a report and memorize it, then open the report again, the column widths have reverted to the original ones.

 

Is this something simple I am missing?

 

Thank you,

 

David

 

 

Solved
Best answer April 09, 2021

Best Answers
DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

Hi MaryJoy,

 

Thank you for your suggestion to contact the Customer Support team.

 

In case it may help others, here is a summary of what they said:

 

"We can only memorize the transactions and all the options that is under the filter options.

It is actually a software limitation when it comes to memorizing reports. It always reverts back to its default size and there is no way for us to change it.

I apologize for any inconvenience this may have caused you but we have to consider that there are totally different platforms and there are features that are not available on each versions."

 

David

View solution in original post

8 Comments 8
DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

P.S. This seems to be isolated to the Trial Balance report.

Rea_M
QuickBooks Team

QB Mac 2021 Report column-width won't stick

Let's get this sorted out so you're able to retain your memorized report's column widths in QuickBooks Desktop (QBDT) for Mac, @DavidChB.

 

When you customize a report's column and memorized it to save the changes, its width shouldn't revert to the original one. Since this is solely focused on the Trial Balance report, you may have minor data issues with your company file. Don't worry since QBDT for Mac has built-in tools to automatically fix this matter. You can repair your company file by utilizing the Verify and Rebuild Data tools. Let me guide you how.

  1. Go to the File menu.
  2. Choose Utilities and then select Rebuild Data.
  3. On the QuickBooks Information window, select OK. Then, follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time. 
  5. When the tool finishes, select OK.
  6. Go to the File menu.
  7. Choose Utilities and then select Verify Data.
  8. Let the tool check your file for data issues.

 

In case the issue persists, I'd recommend checking out this article to continue with other troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

 

Also, you're able to customize any of your reports so they have the data and style you’d like. If you want to know more about report options and changing their fonts, colors, and footer details, you can refer to this article: Customize reports in QuickBooks Desktop for Mac.

 

Let me know how it goes in the comments below. If you have other concerns about customizing and memorizing reports in QBDT for Mac, I'm just around to help. Take care always.

DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

Hi Rea,

 

Thank you for the tip -- I appreciate your help.

 

I followed your suggestion but unfortunately the problem still persists, whether I open a memorized Trial Balance and re-memorize it or open a new one and memorize that one.

 

David

DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

Hi Rea,

 

Thank you for the tip -- I appreciate your help.

 

I followed your suggestion but unfortunately the problem still persists, with either an already memorized Trial Balance (that I re-memorize) or an entirely new Trial Balance that I memorize with a different name.

 

David

DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

I didn't think my first reply had gone through -- could you please delete one of these?

 

Thank you,

 

David

MaryJoyD
QuickBooks Team

QB Mac 2021 Report column-width won't stick

Thank you for performing the steps provided by my colleague, David. 

 

Since you’re still having an error after trying those troubleshooting steps, I suggest reaching out to our Customer Support. They have the tools to check your account in a secure environment to continue to isolate the issue and help you resolve it. 

 

Here’s how to contact our Customer Support team:

 

  1. From your QuickBooks Desktop account, click the Help menu at the top.  
  2. Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
  3. Provide some information about this concern on the search box.
  4. Click the Contact Us link at the bottom of the window. 
  5. You'll now be provided with a few support options.  

 

You can check this article for more information on how to reach the QuickBooks Desktop for Mac support

 

Here's the QuickBooks Desktop Mac 2021 User’s Guide to help you achieve basic tasks in QuickBooks. 

 

Let me know if you need further help with your memorized report's column widths and or anything else by leaving a reply below. Take care and have a great rest of the day!

DavidChB
Level 3

QB Mac 2021 Report column-width won't stick

Hi MaryJoy,

 

Thank you for your suggestion to contact the Customer Support team.

 

In case it may help others, here is a summary of what they said:

 

"We can only memorize the transactions and all the options that is under the filter options.

It is actually a software limitation when it comes to memorizing reports. It always reverts back to its default size and there is no way for us to change it.

I apologize for any inconvenience this may have caused you but we have to consider that there are totally different platforms and there are features that are not available on each versions."

 

David

View solution in original post

Bittiby
Level 1

QB Mac 2021 Report column-width won't stick

You are not missing a thing. I'm on my fourteenth year of using QB for Mac, and from my experience, there's ONE person at the help desk and they were unaware of the problem. For something so incredibly elementary, no one on the Mac end seems interested in correcting the problem. And that's the tip of the iceberg on QB for Mac. I liken it to a dumb blonde. Beautiful, but less than intelligent. My bookkeeper uses QB for Windows and she refuses to deal with Mac-platform issues. She just grumbles every quarter when she visits. But I'm a Mac evangelist, and I'll stick with it until I retire, I guess... I also can't convert to subscription, because by so doing, I lose the ability to design my own forms, and so I have to stay with Desktop...

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