QBO Desktop App Popup Blocker?

Although you don't log in via a browser, Renee, we can check it first to troubleshoot issues with the QBO Desktop App. I'll outline the measures to remove the error and ensure you can print the document seamlessly.

Please know that the app installed on your desktop was downloaded by signing up for QuickBooks Online through a browser and selecting Get the desktop app from its Settings. That's why we have to start checking for pop-up blockers from your browser. Follow the steps below if you're using Firefox (Windows or Mac:

1. Open Firefox, go to the Menu ≡, then select Settings.
2. Under Privacy and Security, scroll down to Permissions.
3. Go to the Block pop-up windows to uncheck the box, or choose Exceptions… and add qbo.intuit.com  by clicking Allow.
4. Select Save Changes.
5. Once adjusted, sign out, close Firefox, reopen it, and sign back in.
6. Try printing again to verify if you can now view the document.

Scan this article for Google Chrome and Safari, along with the things to consider: Why doesn't anything happen when I select a button or link?

Additionally, consider changing your computer's general pop-up blocker settings. Review the printing setup and the connection between QuickBooks and your printer.

Moreover, access multiple companies or switch your view in the desktop app by following this reference: Download and use the desktop app in QuickBooks Online (all versions) and Accountant.

Once settled, save this guide for resolutions you can take when encountering problems: Fix QuickBooks Online printing issues on browsers for Windows.

Reach back out if you need more help navigating the desktop app or accessing your account through the web. I'm determined to get this fixed for you. Stay safe.

Good Morning,

Its not my pop up blocker because it is only doing it with Invoices and Estimates.  It comes up correctly for credits, checks, bills, etc.  So I am assuming that it is an issue with the coding on your end.  It was working fine Saturday and just started Monday which is another clue that it isn't within my system as I didn't make any changes over the weekend.

Good day, Renee.

Thanks for confirming there have been no changes in your system. I can help you contact our live experts for further assistance regarding the pop-up blocker when printing invoices and estimates.

Since transactions like credits, checks, and bills are presented, I recommend getting in touch with our Support Team. They can guide you in sorting out the estimates and invoices to ensure viewing them on your end. Follow the steps below:

1. Go to the Help icon and choose Search.
2. Select the Contact Us button and enter your concern.
3. Click Continue.

Please note our operating hours under QuickBooks Online so you can reach us at your convenience.

After your customer gets the estimate, you can link that into an invoice by referring to this guide: Convert an estimate into an invoice in QuickBooks Online.

Once everything is settled, visit this material to collect your receivables and log them into the system: Record invoice payments in QuickBooks Online.

It’s crucial to verify the accuracy of transactions before printing or sending them. Rest assured our representatives are ready to provide further assistance. Comment below to let me know how else I can help you with sales entries.

I'm having the same issue. It started today and only occurs when I'm trying to print or download invoices. 

I appreciate you joining the thread and bringing this to our attention, dbailey4. I’d be happy to help you resolve this pop-up message, so you can continue printing and downloading invoices in QuickBooks Online.

Before that, to ensure we're on the same page, have you tried the troubleshooting steps provided by my colleague, JamaicaA?

If yes, and the error persists, you can try resetting your QBO Desktop app to default and clear its cache. Here's how:

1. Click the Help menu.
2. Choose Reset App Data.

Furthermore, if the following steps still result in the same error, I recommend contacting our QBO support team for further assistance, since this issue seems specific to the QBO Desktop App and you've never encountered it before. They can provide you with tailored guidance and help troubleshoot the problem effectively.

Here's how you can contact them:

1. Open your QuickBooks Online Desktop App.
2. Click on the Help menu.
3. Select Contact Us to connect with a support expert.

In the meantime, you can temporarily use your QBO account using browsers to seamlessly print and download your invoice transactions.

You can also convert an estimate into an invoice in QBO after sending it to your customer

I’ve included this article to help you track invoice payments: Record invoice payments in QuickBooks Online.

Feel free to revisit this thread if you have more concerns about printing or downloading invoices. We're one post away. Stay safe!

Same thing is happening to me. Online tech support couldn't help me. 45 min and still nothing.

clicking the help and reset data didn't help either. So, i don't understand how customer service or tech support cannot help me with their own software. 

The cheer was a mistake, nothing to cheer about, if only those instructions would help. Then I can cheer! for now, I'm just mind blown, because - there's no help in this topic. 

This just started happening for me as well. Only when I click on the "print and download" button. For example, when doing that to print or download an Invoice. 

It will still open a new tab inside QuickBooks Online Desktop... but, annoying. Something changed in the last week or two. 

Dealing with a pop-up blocker in QuickBooks can be challenging, Darwin. We appreciate you bringing this to our attention.

To help resolve this issue effectively, have you had a chance to follow the troubleshooting steps provided by my colleagues JamaicaA and Jayson_E?

If you have completed those steps and are still facing challenges, I recommend contacting our customer care team. They are well-equipped to assist you and can conduct a thorough investigation if they identify a widespread issue and keep you updated via email.

Here’s how to contact our customer care team for assistance:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue.

While you are troubleshooting, I suggest using a supported browser for an optimal and secure experience to manage your QuickBooks Online.

Additionally, after your customers have made their payments, you can record payments to mark your invoices as paid, ensuring accuracy in your account.

We are committed to continuously improving QuickBooks Online, and your feedback is invaluable in helping us address and resolve issues like this. Thank you for your understanding and patience as we work together to find a solution. Please feel free to reach out if you have any additional questions or concerns.

I'm having the same problem . . there is absolutely no doubt it's caused by the latest update to QBO because that's when the problem started!  It has nothing to do with popup blockers on my browser, unless the Quicken coders made QBO susceptible to same.  Fix it!

Thanks for sharing your input, Mark. I'll point you in the right direction to have the QuickBooks Online (QBO) desktop application working to its default function. 

Since the issue persists, I highly recommend contacting our support team. They can look into your account securely and conduct further investigations to determine the root cause of the problem. They can also provide the best possible troubleshooting to help you fix it. 

Moreover, I'm also providing this reference to help ensure QuickBooks runs smoothly on your desktop: System requirements for QuickBooks Online products. 

If you need further assistance managing your QBO Desktop app, you can utilize the comment section below, and I'll respond as soon as possible. You can also post here again if any questions regarding the program arise. Keep safe!

This issue has nothing to do with Pop-up ads.  You can't print and invoice or an estimate without an error coming up.  Instead of bringing up a new window, the system now opens up a whole new tab everytime you want to print.  This is a recent phenomenon, and it started the week of Thanksgiving, I am in agreement that this is due to an update or a coding that someone did on Quickbooks end, not due to operator error on our end.   I have attached the error.

Excuse me but, I was on the phone yesterday for about 45 min to an hour with a tech who tried troubleshooting the issue with no success - it doesn't have anything to do with any browser. it is within the program itself. My suggestion is to stop trying to add unnecessaries within the program for us to update because it just makes things worse for everyone. 

We truly appreciate your efforts in addressing the popup blocker issues encountered while trying to print or download invoices and estimates, as this can significantly disrupt your workflow. Let's forward this to our specialized support team, who can provide the assistance needed to determine the causes of this problem.

While we're eager to provide assistance, we need to inform you all that we're unable to access your accounts to perform screen sharing due to security protocols. This measure is in place to protect your personal information and ensure your privacy is maintained.

However, reaching out to our Live Support Team is the most suitable take for further assistance. They have the knowledge and specialized equipment needed to conduct a thorough investigation of the issue and address the matter at hand.

Need to customize your invoices, estimates, and sales receipts templates? This resource offers a variety of features and tools that allow you to create professional-looking templates tailored to your business needs: Customize your sales forms.

Every aspect of a business workflow plays a crucial role in its success, and we're committed to thoroughly addressing it. Our team is always available to provide support for any inquiries you may have regarding sales management or any printing-related questions. Take care.

I sometimes feel like the messages aren't being read. I specifically specified that Talking to an "Expert" is a waste of time. 45 Minutes to an Hour with a "Specialized tech" did not solve the issue. So "REACHING OUT TO AN EXPERT IS A WSTEB OF TIME!  He could not figure out as to why this was happening. What the "experts need to do is FIX the issue". I can testify that every single Update you all come up with just Makes things worse. This has been an ongoing problem for us QB users. We complain and no one does anything about it. It is completely upsetting, annoying and disrupts our everyday work flo. 

writing during an upset episode causes TYPO's - excuse those but im sure you get the point.