We want to get the best help for you, Tony A.

I'd like to make sure that we're on the same page so I can provide you with the right amount of information. May I ask what automatic updates are you trying to turn off? Is this for Payroll or QuickBooks Automatic updates? Are you referring to the automatic updates for transactions found in the Company Settings.? Any details or screenshot is appreciated so we can narrow down this issue.

I'll be here waiting for your response to answer any questions I can. Have a great day ahead.

QB 2022 Desktop Accountant.  I want to turn off updates because I want to roll back to a more stable version and NOT get automatic updates.  But it won't let me, the option is greyed out.

Here is a crash log from Chrome because of Quickbooks.

Version=1
EventType=APPCRASH
EventTime=133002269557891669
ReportType=2
Consent=1
UploadTime=133002269568419546
ReportStatus=[removed]
ReportIdentifier=b3c7bebc-d457-4471-b2d8-23597a62ec02
IntegratorReportIdentifier=3b78a2eb-a994-42b2-b924-2cc0fddf9020
Wow64Host=34404
NsAppName=chrome.exe
OriginalFilename=chrome.exe
AppSessionGuid=00001af4-0001-0061-524b-d03aa784d801
TargetAppId=W:000690fbf8f7402136e6d377c56f249333f200000904!000094a872ac5abcb5963f76916e1389adeef4f76475!chrome.exe
TargetAppVer=2022//06//08:20:44:30!28da30!chrome.exe
BootId=4294967295
TargetAsId=4998
UserImpactVector=[removed]
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=225ca4058fffbaf22cf4a6e5a6d22706
Response.BucketTable=4
Response.LegacyBucketId=20[removed]5894278
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=chrome.exe
Sig[1].Name=Application Version
Sig[1].Value=102.0.5005.115
Sig[2].Name=Application Timestamp
Sig[2].Value=62a10a2e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_d57e
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.[removed]
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=77755782
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_55_FROM_ntdll+0x000000000009D894
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19044.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d57e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=d57e87841d560ae3e368eb528ab14920
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=af05
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=af054acda516c5e6eb5e000289da490d
UI[2]=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
LoadedModule[0]=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[6]=C:\Windows\System32\msvcrt.dll
LoadedModule[7]=C:\Program Files (x86)\Google\Chrome\Application\102.0.5005.115\chrome_elf.dll
LoadedModule[8]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[9]=C:\Windows\System32\sechost.dll
LoadedModule[10]=C:\Windows\System32\RPCRT4.dll
LoadedModule[11]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[12]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[13]=C:\Windows\system32\ntmarta.dll
LoadedModule[14]=C:\Windows\System32\ucrtbase.dll
LoadedModule[15]=C:\Windows\System32\user32.dll
LoadedModule[16]=C:\Windows\System32\win32u.dll
LoadedModule[17]=C:\Windows\System32\GDI32.dll
LoadedModule[18]=C:\Windows\System32\gdi32full.dll
LoadedModule[19]=C:\Windows\System32\msvcp_win.dll
LoadedModule[20]=C:\Windows\System32\IMM32.DLL
LoadedModule[21]=C:\Windows\System32\SHELL32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[23]=C:\Windows\System32\combase.dll
LoadedModule[24]=C:\Windows\SYSTEM32\Wldp.dll
LoadedModule[25]=C:\Windows\System32\SHCORE.dll
LoadedModule[26]=C:\Windows\System32\shlwapi.dll
LoadedModule[27]=C:\Program Files (x86)\Google\Chrome\Application\102.0.5005.115\chrome.dll
LoadedModule[28]=C:\Windows\System32\WS2_32.dll
LoadedModule[29]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[30]=C:\Windows\System32\WINTRUST.dll
LoadedModule[31]=C:\Windows\System32\CRYPT32.dll
LoadedModule[32]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[33]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[34]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[35]=C:\Windows\SYSTEM32\UIAutomationCore.DLL
LoadedModule[36]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[37]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[38]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[39]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[40]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[41]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[42]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[43]=C:\Windows\SYSTEM32\SSPICLI.DLL
LoadedModule[44]=C:\Windows\System32\MSASN1.dll
LoadedModule[45]=C:\Windows\system32\uxtheme.dll
LoadedModule[46]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[47]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[48]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[49]=C:\Windows\System32\ole32.dll
LoadedModule[50]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[51]=C:\Windows\System32\MSCTF.dll
LoadedModule[52]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\COMCTL32.dll
LoadedModule[53]=C:\Windows\System32\DPAPI.dll
LoadedModule[54]=C:\Windows\system32\NLAapi.dll
LoadedModule[55]=C:\Windows\System32\NSI.dll
LoadedModule[56]=C:\Windows\System32\profapi.dll
LoadedModule[57]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[58]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[59]=C:\Windows\System32\clbcatq.dll
LoadedModule[60]=C:\Windows\SYSTEM32\textinputframework.dll
LoadedModule[61]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[62]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[63]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[64]=C:\Windows\System32\twinapi.appcore.dll
LoadedModule[65]=C:\Windows\system32\twinapi.dll
LoadedModule[66]=C:\Windows\System32\Windows.UI.dll
LoadedModule[67]=C:\Windows\System32\WindowManagementAPI.dll
LoadedModule[68]=C:\Windows\System32\InputHost.dll
LoadedModule[69]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[70]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[71]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[72]=C:\Windows\SYSTEM32\ColorAdapterClient.dll
LoadedModule[73]=C:\Windows\System32\MMDevApi.dll
LoadedModule[74]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[75]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[76]=C:\Windows\SYSTEM32\icm32.dll
LoadedModule[77]=C:\Windows\System32\wpnapps.dll
LoadedModule[78]=C:\Windows\System32\RMCLIENT.dll
LoadedModule[79]=C:\Windows\System32\XmlLite.dll
LoadedModule[80]=C:\Windows\SYSTEM32\usermgrcli.dll
LoadedModule[81]=C:\Windows\System32\FirewallAPI.dll
LoadedModule[82]=C:\Windows\System32\fwbase.dll
LoadedModule[83]=C:\Windows\System32\MsSpellCheckingFacility.dll
LoadedModule[84]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[85]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[86]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[87]=C:\Windows\system32\dataexchange.dll
LoadedModule[88]=C:\Windows\system32\d3d11.dll
LoadedModule[89]=C:\Windows\system32\dcomp.dll
LoadedModule[90]=C:\Windows\system32\dxgi.dll
LoadedModule[91]=C:\Windows\System32\Windows.Media.dll
LoadedModule[92]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[93]=C:\Windows\SYSTEM32\UMPDC.dll
LoadedModule[94]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[95]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[96]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[97]=C:\Windows\system32\directmanipulation.dll
LoadedModule[98]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[99]=C:\Windows\System32\bcrypt.dll
LoadedModule[100]=C:\Windows\system32\mswsock.dll
LoadedModule[101]=C:\Windows\System32\CRYPTSP.dll
LoadedModule[102]=C:\Windows\system32\rsaenh.dll
LoadedModule[103]=C:\Windows\System32\cryptnet.dll
LoadedModule[104]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[105]=C:\Windows\SYSTEM32\wlanapi.dll
LoadedModule[106]=C:\Program Files (x86)\Google\Chrome\Application\102.0.5005.115\optimization_guide_internal.dll
LoadedModule[107]=C:\Windows\System32\BiWinrt.dll
LoadedModule[108]=C:\Windows\System32\Windows.FileExplorer.Common.dll
LoadedModule[109]=C:\Windows\System32\iertutil.dll
LoadedModule[110]=C:\Windows\System32\coml2.dll
LoadedModule[111]=C:\Windows\system32\explorerframe.dll
LoadedModule[112]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[113]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[114]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[115]=C:\Windows\SYSTEM32\policymanager.dll
LoadedModule[116]=C:\Windows\SYSTEM32\msvcp110_win.dll
LoadedModule[117]=C:\Windows\System32\TaskFlowDataEngine.dll
LoadedModule[118]=C:\Windows\System32\cdp.dll
LoadedModule[119]=C:\Windows\System32\dsreg.dll
LoadedModule[120]=C:\Windows\System32\BitsProxy.dll
LoadedModule[121]=C:\Windows\System32\Windows.Devices.Sensors.dll
LoadedModule[122]=C:\Windows\System32\Speech\Common\sapi.dll
LoadedModule[123]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[124]=C:\Windows\SYSTEM32\msdmo.dll
LoadedModule[125]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[126]=C:\Windows\System32\msxml6.dll
LoadedModule[127]=C:\Windows\SYSTEM32\webio.dll
LoadedModule[128]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[129]=C:\Windows\System32\rasadhlp.dll
LoadedModule[130]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[131]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[132]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[133]=C:\Windows\System32\Windows.Media.MediaControl.dll
LoadedModule[134]=C:\Windows\System32\thumbcache.dll
LoadedModule[135]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[136]=C:\Windows\SYSTEM32\shdocvw.dll
LoadedModule[137]=C:\Windows\SYSTEM32\pcacli.dll
LoadedModule[138]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[139]=C:\Windows\System32\sfc_os.dll
LoadedModule[140]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[141]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[142]=C:\Windows\SYSTEM32\TextShaping.dll
LoadedModule[143]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBWIN32.dll
LoadedModule[144]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBUtilities.dll
LoadedModule[145]=C:\Windows\System32\PSAPI.DLL
LoadedModule[146]=C:\Windows\System32\COMDLG32.dll
LoadedModule[147]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\APPCORE.dll
LoadedModule[148]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\BIZUTIL.dll
LoadedModule[149]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\ELCORE.dll
LoadedModule[150]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\skucore.dll
LoadedModule[151]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\Features.dll
LoadedModule[152]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbform32.dll
LoadedModule[153]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\paycore.dll
LoadedModule[154]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\PAYSERV.dll
LoadedModule[155]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\PREFS.dll
LoadedModule[156]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qblist32.dll
LoadedModule[157]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbtool32.dll
LoadedModule[158]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\txncore.dll
LoadedModule[159]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbtxn32.dll
LoadedModule[160]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\TXNFORM.dll
LoadedModule[161]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\ui.dll
LoadedModule[162]=C:\Windows\SYSTEM32\mfc140.dll
LoadedModule[163]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[164]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[165]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[166]=C:\Windows\SYSTEM32\SHFOLDER.dll
LoadedModule[167]=C:\Windows\SYSTEM32\CONCRT140.dll
LoadedModule[168]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBWRPT32.dll
LoadedModule[169]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\payutil.dll
LoadedModule[170]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\payres.dll
LoadedModule[171]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBINTR32.dll
LoadedModule[172]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBCONV32.dll
LoadedModule[173]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBONLI32.dll
LoadedModule[174]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBSTYL32.dll
LoadedModule[175]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbbrow32.dll
LoadedModule[176]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\TEJ32.dll
LoadedModule[177]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBQWUT32.dll
LoadedModule[178]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBITools.dll
LoadedModule[179]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBWMain.dll
LoadedModule[180]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DiscoManager.dll
LoadedModule[181]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBSDKNotify.dll
LoadedModule[182]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMEDL.dll
LoadedModule[183]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTXN.dll
LoadedModule[184]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DatabaseManager.dll
LoadedModule[185]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBMAS32.dll
LoadedModule[186]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBATTR32.dll
LoadedModule[187]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\FeatureMgr.dll
LoadedModule[188]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[189]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1706_none_919e8e54cc8d4ca1\gdiplus.dll
LoadedModule[190]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBSendError20.dll
LoadedModule[191]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbdomain.dll
LoadedModule[192]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\payxsgen.dll
LoadedModule[193]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\Accountant.dll
LoadedModule[194]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\FtuEngine.dll
LoadedModule[195]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMGenPrefs.dll
LoadedModule[196]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBProActiveCore.dll
LoadedModule[197]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\ACE.dll
LoadedModule[198]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\ESHELL.dll
LoadedModule[199]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\PM.dll
LoadedModule[200]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\UM.dll
LoadedModule[201]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\SkinFramework1531vc120.dll
LoadedModule[202]=C:\Windows\System32\imagehlp.dll
LoadedModule[203]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\MMS.Engine.dll
LoadedModule[204]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\TxnHistory.Engine.dll
LoadedModule[205]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\TxnReminder.Engine.dll
LoadedModule[206]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\TSheets.Engine.dll
LoadedModule[207]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DLP.Engine.dll
LoadedModule[208]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\RealmMgmt.dll
LoadedModule[209]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\Approvals.Engine.dll
LoadedModule[210]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\TrackMileage.Native.dll
LoadedModule[211]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\InetClnt.dll
LoadedModule[212]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[213]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMDQE.dll
LoadedModule[214]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMCore.dll
LoadedModule[215]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\OPAQUEBUFFER.dll
LoadedModule[216]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMDATASYNC.dll
LoadedModule[217]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DocumentManagement.dll
LoadedModule[218]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\ABMAPI.dll
LoadedModule[219]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMAUDIT.dll
LoadedModule[220]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\PortFile.dll
LoadedModule[221]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\BackupLib.dll
LoadedModule[222]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBCompressor.dll
LoadedModule[223]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMBUDGET.dll
LoadedModule[224]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBMAPILibrary.dll
LoadedModule[225]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[226]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMCustomerNotes.dll
LoadedModule[227]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMSENTEMAIL.dll
LoadedModule[228]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMMAPPINGS1099.dll
LoadedModule[229]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTHRESHOLDS1099.dll
LoadedModule[230]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMSendForms.dll
LoadedModule[231]=C:\Windows\SYSTEM32\mscoree.dll
LoadedModule[232]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMAdvInvMov.dll
LoadedModule[233]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMNAMELISTITEMMAP.dll
LoadedModule[234]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMWebConnector.dll
LoadedModule[235]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTrackMileage.dll
LoadedModule[236]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[237]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMPAYROLL.dll
LoadedModule[238]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBCHAO32.dll
LoadedModule[239]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBOESD32.dll
LoadedModule[240]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMUSERS.dll
LoadedModule[241]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\dblib17.dll
LoadedModule[242]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTaskQueue.dll
LoadedModule[243]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMPREFS.dll
LoadedModule[244]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMMemorizedTransaction.dll
LoadedModule[245]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\cindexdb.dll
LoadedModule[246]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMCustomFieldType.dll
LoadedModule[247]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMInventory.dll
LoadedModule[248]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTransferOfCredit.dll
LoadedModule[249]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\SSCE5564.dll
LoadedModule[250]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\sdkutil.dll
LoadedModule[251]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMUI.dll
LoadedModule[252]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[253]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMReportSnapshot.dll
LoadedModule[254]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMALIAS.dll
LoadedModule[255]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\QBMFCT32.dll
LoadedModule[256]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbci32.dll
LoadedModule[257]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMOLB.dll
LoadedModule[258]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMAdvancedOLBRules.dll
LoadedModule[259]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\OLB_Bridge.dll
LoadedModule[260]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTIME.dll
LoadedModule[261]=C:\Windows\SYSTEM32\AVIFIL32.dll
LoadedModule[262]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\dbtool17.dll
LoadedModule[263]=C:\Windows\SYSTEM32\SensApi.dll
LoadedModule[264]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMAccountant.dll
LoadedModule[265]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMDiscoverability.dll
LoadedModule[266]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMTransactionReminder.dll
LoadedModule[267]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMDataLevelPermissions.dll
LoadedModule[268]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMApprovals.dll
LoadedModule[269]=C:\Windows\SYSTEM32\oledlg.dll
LoadedModule[270]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\boost_regex-vc140-mt-x64-1_71.dll
LoadedModule[271]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\DMAttachedDoc.dll
LoadedModule[272]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\FileManifest.dll
LoadedModule[273]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\boost_serialization-vc140-mt-x64-1_71.dll
LoadedModule[274]=C:\Windows\SYSTEM32\MSVFW32.dll
LoadedModule[275]=C:\Windows\SYSTEM32\dbgcore.DLL
LoadedModule[276]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\dbicu17.dll
LoadedModule[277]=C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\dbicudt17.dll
LoadedModule[278]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[279]=C:\Windows\SYSTEM32\RICHED32.DLL
LoadedModule[280]=C:\Windows\SYSTEM32\RICHED20.dll
LoadedModule[281]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[282]=C:\Windows\SYSTEM32\msls31.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19044
OsInfo[3].Key=ubr
OsInfo[3].Value=1766
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
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OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=[removed]
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
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OsInfo[18].Key=ram
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The option to update QuickBooks automatically is set to Yes by default, Tony A.

It's commonly advised to retain it this way to keep your software up-to-date. Being able to switch it to No is only available on the Enterprise version. You may have an Accountant edition of the Desktop Pro or Premier since you’re unable to change it. 

Right now, I’ll make sure that our developers will know that you’d like to have this option in your account. In the meantime, I recommend sending feedback online for your patch and installation preferences. Just go to the Help menu and select Send Feedback Online.

Place us your questions again if you have other concerns about installing updates in QuickBooks Desktop. I'm always here to help. Stay safe and well!

Well the awesome thing is I know that QuickBooks will have a fix for this issue asap! I use the tools that QuickBooks provides us like the QuickBooks Tool Hub  and always make sure the system I am working with in Windows is completely up to date. But I am trained to see this. So as frustrating as it seems please just give us a little more time and there will be a fix. I can promise you QuickBooks programmer's are going to get this bug traced down and raided out and we will go back to our normal life. There will be a new download with a software patch or a new tool that will handle this issue. I will ask around today and see if I can find anyone with an update on progress for this issue and update the thread. The crashing calls have slowed down. So a fix isn't far. ;)

Im an IT consultant and I'd say about half of my customers that use QB2022 Plus are getting this crashing issue (about 8 different businesses at different locations) so it is definitely an issue with R5 and not a lone case situation. One of them though got a yellow warning about a HTMLHelper Module, which caused a "Quickbooks Unrecoverable Error" (none of the other customers gave me an error, they just crashed and closed all apps that were open at the moment), so I had to quickly click on it before the error showed up and Run the add-on. That at least stopped the Unrecoverable Error message; but it makes me think this is all caused by the proprietary browser Intuit is using to replace Internet Explorer 11. 

I would recommend you hurry up with a fix, most of my customers are talking about migrating to different software.

Thanks for putting a fire under QuickBooks to fix this issue.  Pretty soon I too will be done with the random out of the blue crashing and will look for alternatives.

This issue is happening to us as well. Windows 10/11 machines, all up to date. No infrastructure changes, managed by a professional IT org (us, in house).

QB will crash, or sometimes will not crash, but it WILL cause Chrome, Office suite (O365), and other apps to crash. Did complete wipe and load of Windows and QB, no change.

NTDLL is the crashing module on all of the fault buckets, it's a heap corruption. QB has some kind of memory problem that they need to fix. We can offer any kind of logs or event logs you want, but I'm not going to sit on the phone with someone for 6 hours trying to clear my cookies or turn off my firewall.

I already replied to this one but it never showed up. Figures.

Seeing this issue as well with Win10/11 machines. It is 100% a problem with QB. Event viewer shows it crashing, then Chrome, Office Suite, or other random programs will crash all with the same NTDLL fault code of heap corruption.

QB has a memory issue and they need to fix it, soon. Happy to offer whatever event logs or other logs Intuit wants, but I'm not spending 6 hours on the phone disabling my firewall and clearing my cookies.

Just got our download version of 2022 from 2019 a month ago and have this issue all the time as well.

Hi there, @Sarasota Classic Car Museum.

Thanks for taking the time to follow along with the thread and share your concerns. 

I can provide some troubleshooting steps that can fix this issue.

First, I'll share some possible reasons why QuickBooks Desktop stopped working. Below are some of them:

• QBWUSER.INI file, which is an important file, might be corrupted or damaged completely.
• Hard Drive corruption is another reason for the QuickBooks Desktop Keeps Crashing issue.
• QuickBooks Desktop installation or the company file is damaged.
• The Windows operating system you are working on has corrupted files or is damaged.

To isolate the issue, you'll want to make sure that you're using the latest release of your QBDT product. This way, you'll always get our bug fixes and security patches.

If the issue persists, you can run the Quick Fix Program from the QuickBooks Tool Hub. This will run a quick repair on your program. Here's how:

1. Download and install the latest QuickBooks Tool Hub.
2. Once done, open the file and select Program Problems.
3. Choose Quick Fix my Program.
4. Start QuickBooks Desktop and open your data file.

To learn more about this process, you can check out this guide: Repair your QuickBooks Desktop for Windows. 

If the program continues to crash, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

I'm also adding this article  to find out what your computer needs to run the best QuickBooks Desktop experience: System requirements for QuickBooks Desktop 2019.

Let me know how this goes or if you have other concerns about QBDT. I'll be here to help. Take care!

Hi AbegailS - I see you have outlined fixes that have already been mentioned above but have not worked.  Are there new fixes available in the tool hub?  I don't see in your post how to fix this QBWUSER.INI file.

Tried this option for the 4th time and still getting error and aborting messages. It is also taking way longer to log into QBD 22'; QBD 19' would log into a company 70% quicker than what is happening now with the lagging of logging in. PLEASE FIX THIS ISSUE!!! this is to up-setting. I could have invested more time in learning and setting up a newer more compatible software vs. the numerous labor hours we have invested in making QBD22' Work. after over 4 weeks of still having this issue is unacceptable. 

Good afternoon, @BethFrisco. 

Thanks for taking the time to follow along with the thread and sharing your concerns. 

At this time, there aren't any new fixes included in the QuickBooks Tool Hub. However, we can resolve the QBWUSER.INI file manually. 

If your QBWUSER.ini file is damaged or missing, the error may be resolved if you rename the QBWUSER.ini file. When you rename the QBWUSER.INI file, it erases the list of your previously opened company files. You will need to re-open your company file manually.

Here's how: 

1. Open the folder where the QBWUSER.ini file is saved:  Users[Your user name]AppDataLocalIntuitQuickBooks [year]
   If you can't see the folder, you might need to enable hidden files and folders.
2. Right-click the QBWUSER.ini file and select Rename.
3. Add .old at the end of the file name (as in QBWUSER.ini.old).
4. Rename the EntitlementDataStore.ecml file.
5. Reopen QuickBooks Desktop.

Once you've renamed the file, let's try to open your company file. If you're unable to open your file, let's make a copy of it and move it to another folder. Then, open the copied file that's in the new location. It's recommend to use a local folder on the desktop and not one located on a network drive. If you can open your file, the problem might be a damage folder or folder permissions.

However, if you're not able to open your file or a sample company file, this could be that there's an issue with the QuickBooks Software. In which, the installation has become damaged. If this is the case, I recommend completing a Clean Install of QuickBooks. 

Please let me know if you have any additional questions or concerns. I'm always around to lend a hand. Take care! 

I was hopeful but it is clear that they will not fix this anytime soon.  

I am a CPA and same thing here. Open a company and immediately it just shuts down. We had it happen in the middle of doing payroll as well strange thing is it just started happening in the last  3 weeks extremely aggravating  I am very disappointed we have been with quickbooks software for over 15 yrs so its not an isolated problem we just upgraded to 22 as well

Can't find this file.  What do we rename it?

1. Rename the EntitlementDataStore.ecml file.

My QB is crashing as well as soon as I open it. However, if I close Chrome, I can keep working in QB, it stays open.

Hello, iveydido, BethFrisco, and CB Bookkeeper. I'd like to address your different concerns in this post

@iveydido and @CB Bookkeeper. It could be that the program files or QuickBooks Desktop installation may be damaged, corrupted hard drive, damaged or missing QBWUSER.INI file., or damaged Windows operating system.

You can follow the steps below to resolve QuickBooks from crashing. 

1. Close your QuickBooks.
2. Download our QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install.

When the installation finishes, open the tool hub on your Windows desktop.

1. In the QuickBooks Tool Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

@BethFrisco, I'd like to know if you were able to follow the complete instructions provided by my colleague Tori B? It should normally lead you to where the file is. Also, you can rename the file as you want to name it. Since you're unable to find the file, you can follow the steps:
 

1. Open the Windows Start menu.
2. Type "Run" into the search and open Run.
3. Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.
4. Find EntitlementDataStore.ecml. Rename the file. You can name it as you want.

Please let me know how these things for you. I want to make sure you can open and use QuickBooks without experiencing any challenges. If you still need more help, don't hesitate to add another post below. The Community is here 24/7 to help you more. Stay safe.

I am being cautiously optimistic.  I changed the name of the QBWUSER file but not the other file.  I haven't had a crash since.  This AM I had 2 crashes.  So maybe there is hope.  I will follow back up tomorrow on this issue.

I want to thank (?) all of the cut and paste people for their suggestions and answers that are useless.

Unless you are saying that the R5 patch is now know for causing rampant corruption, then there is another issue at fault.

I can take a clean install using a downloader with only R4 on it.  I can install it to a clean system.  The QuickBooks company file works fine.

I can then install R5 and go into the company file and work.  I start having crashes.

I can go back to a clean OS and install with installer with R5 on it.  I can take a company file and will have the crashes again.

No crashes or problems with R4.  Crashes and problems with R5.  Clean installs.  Clean OS.  Nothing different in the restored OS other than either with or without R5.

I do notice that QuickBooks is using their own version of Chromium.  Is this making it incompatible now with any and all systems with Chrome installed?  My test computer does have Windows 10 Pro, Chrome, and QuickBooks 2022 Premier.  Not sure it is worth it for me to try and fix Intuit's problem if so.

I’m almost 99% sure they messed up something on R5 trying to replace the Internet Explorer 11 ActiveX with their propietary (chromium based?) browser. 

have you tried on any of your installs to run R5 without installing Chrome? Does it still crash?

Agree!  We are all spinning in cycles doing uninstalls and installs - that doesn't work.

And I highly doubt it is a corrupt hard drive.  That would be quite a coincidence for everyone's hard drive to suddenly become corrupt.

We have all wasted hours trying these suggestions from Tech Support and from what I can tell, nobody has claimed that these fixes actually worked for them.

Please Intuit, just admit there is an issue with 2022 and fix it!!

And when I was on the phone with tech support, they told me I wasn't allowed to talk to the next level of tech support!!  

I agree - they know it is their R5 update.  QB -  FIX IT PLEASE.