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Andrew119
Level 1

Quickbooks 2021 lost connection and aborted.

I have a user that lets their quickbooks application sit idle for an hour or so and when they come back to it the application says they have lost connection and aborted. The company uses multi-user mode and the other employees have not had this issue. We are not experiencing a server connection loss, it just as if the user is being timed out.

6 Comments 6
Rose-A
Moderator

Quickbooks 2021 lost connection and aborted.

I'm glad to see you here in the Community, Andrew119.

 

Let me help you set the user's login time out in QuickBooks Desktop.

 

To avoid the user from disconnecting and aborting when using QuickBooks Desktop, you may need to set its login time out from the Company Preferences.

 

Here's how:

 

  1. Click Company at the top menu bar.
  2. Choose Users from the drop-down list and select Manage Login Settings.
  3. From the Company Preferences, go to Manage Login Settings.
  4. Select the 1 or 2 Days, or depending on how long you need them to keep signed in.
  5. Hit OK.

 

If you wish to know the different user types and levels of access in QuickBooks, the Create and manage roles in QuickBooks Desktop article will provide you with complete information. This also contains steps on how to review their access.

 

Please get back to me if you continue to get the same results so I can look further into this. I want to make I've got you covered. Keep safe and have a good one!

Andrew119
Level 1

Quickbooks 2021 lost connection and aborted.

This solution works for multi-user mode?

Andrew119
Level 1

Quickbooks 2021 lost connection and aborted.

This suggest solution works for multi-user mode?

MaryLandT
Moderator

Quickbooks 2021 lost connection and aborted.

Yes, this will work for multi-user mode, Andrew119.

 

Aside from setting up the time-out session of each user, you also need to consider connecting to the network using a wired connection. 

 

There are several possible reasons why you’re getting this abort message. Among these are:

  • The connection error is unstable (Non-wired connection).
  • The folder where the file is saved needs additional permission.
  • The firewall is preventing access to the network.
  • Power saving mode is turned on. 

This unexpected behavior in the program can be resolved by updating QuickBooks to its latest release.

 

For other troubleshooting solutions, check out this link for instructions: Connection Has Been Lost.

 

Stay in touch with me if you have follow-up questions about this by commenting below. I'll be around to help you.

Andrew119
Level 1

Quickbooks 2021 lost connection and aborted.

I have applied the Manage Login Settings to 2 days. My user is still experiencing the about message and having to go to Task Manager to end the Quickbooks program to get the application to work correctly again. My users computer has a wired connection so that is not the problem. There should be no firewall issues since our server in internal and the connection does not go through the firewall. We currently have four other employees using Quickbooks 2021 and they have not had this issue with the abort notification and sizing up the application. Any other suggestions? 

Jen_D
Moderator

Quickbooks 2021 lost connection and aborted.

Thanks for posting again, @Andrew119,

 

I want to make sure there aren't any program interruptions in your company file. Looks like my colleagues have shared all the possible steps to rectify the connection issue and you're still experiencing the same problem.

 

To get this reviewed, I recommend reaching out to our Support Team. They can initiate a viewing session with you and help diagnose the company file to verify what causes the problem.

 

To get our support, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Kindly post here again for any updates after contacting support. I'll be right here if you need other assistance with QuickBooks. Have a good one!

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