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Probizsvcs
Level 1

Quickbooks conversion from MAC 2019 to QBO

I currently have Quickbook for MAC 2019.  I am attempting to convert to QBO for my personal business not for any of my client.

I keep running into the error : Before you can import you must log into QBO and delete all employees"

I had 1 employee and 1 contract, both of with I deleted.

 

I restarted my computer and re-attempted, but received the same error.  I actually shut down my Mac and attempted the conversion the following, no change same error.

This is so frustrating

2 Comments
JessT
QuickBooks Team

Quickbooks conversion from MAC 2019 to QBO

Hi Probizsvcs,

 

I know the feeling when nothing works after trying everything. Despite this, I appreciate your efforts to try to troubleshoot this, and I'll shed some light on the process to help you.

 

We're unable to export data from QB Mac to a QBO company that has an existing payroll subscription. In the article about conversion, this is one of the points that need to be considered before going into the process. This is also stated in the articles about fixing errors when converting data.

 

What I can suggest is to create a new QBO company (without payroll) and export your QB Mac data to it. You can use the same credentials when adding another QBO company to your Intuit account.

 

Also, when you'll successfully transfer everything, please don't forget to cancel any existing subscriptions from the old QBO company. Or better yet, contact our QuickBooks Online Support before doing anything, so they can check your billing details.

 

Feel free to reach back out if you have more questions on the conversion process.

Fiat Lux - ASIA
Level 15

Quickbooks conversion from MAC 2019 to QBO

@Probizsvcs 

If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 3 months. If you purchase from the Trial account, you have to pay the regular rate.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

 

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