QuickBooks debit card got blocked - how to get support? Phone number given is not an option - too long wait times.

I want to ensure this is taken care of.

I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team. We'd like to have this opportunity to help you in a more timely and efficient manner in the future. We can call the number on the back of your QuickBooks debit card to dispute the issue. Here's how:

1. Go to Banking services, then select QuickBooks Checking (Take me there).
2. Click View account.
3. Select Manage.
4. Choose Replace card or Reset Pin to get help with your debit card. 

We can also get in touch with our Merchant Support Team. They're able to pull up in a secure environment and help you with this one. To reach them, please refer to this article and proceed to QuickBooks Online Payments & Merchant Service Center section to get their most updated contact information: Contact Payments Support.

I've also added these articles about the QuickBooks Cash account:

• Use your QuickBooks cash account
• Use the QuickBooks Debit card to get your cash

Please come back and keep us posted on your progress in contacting our support agent. I'm determined to get this resolved. You have a good one.

@RCV , thank you so much for suggestions - I was actually thinking to go Replace card or Reset PIN, but I was afraid that the resolution can take even longer. It is also a very good idea to add the QB checking account as another payment method to those vendors I pay. Tying all payments to one card was not a good idea to begin with, even with the most reliable card. The issue was resolved yesterday - I got up at 6 am to try calling early in the morning and that worked. The other times I probably got into the most crowded times with long wait.

The links you provided would be great to know for any future incidents with payment. I would also like to mention that Green Dot Bank has a pretty responsive support team on Facebook - they sent me a DM offering help, but a little after I already had that call that solved the issue. I feel that I may have overreacted under pressure of "card declined" messages and some of the other info on the web from people who had negative experience. I also had an impression that QB support (I used many times) would only help with QB software interface and accounting questions and not with bank/payments. Thanks again for the help!

Thanks for updating us on this, @@panaviewmanagem.

It's glad to hear that the information shared by my colleague above helped you resolve your issue. Also, you can always visit our Help articles page for more reference to achieve your future tasks in QuickBooks Online. 

If you have any other QuickBooks-related questions or concerns, hit the reply button or post another one here in the Community. Our team is always available to assist you.