Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Quickbooks Desktop Accountant 2021 Freezes/Stalls when opening a Client file

I updated QB Accountant Desktop to 2021.  I have one client file out of many that freezes/stalls while loading the file.  I use a server storage unit for my data that I retrieve from.  No other client file is having an issue.  This file not only freezes up with installing the data onto the QB software but locks up my whole computer.  Eventually after 13 minutes I get the login screen. 

THanks

1 Comment
QuickBooks Team

Quickbooks Desktop Accountant 2021 Freezes/Stalls when opening a Client file

Hello there, @dmm39.

 

Allow me to share some details on how to fix this. 

 

One of the reasons why you have encountered this issue is that your company file may be damaged. To fix this let's run Quick Fix my Program from QuickBooks Tools Hub. This will repair any damages from the company data.

 

Here's how:

 

  1. Close the QuickBooks Desktop Application.
  2. Download and Install QuickBooks Tools Hub.
  3. Save it where you can easily find it such as Windows Desktop or Download folder.
  4. Open the file, follow the on-screen instruction to install it successfully.

You can refer to Step 2 in this article to finish fixing your data file in QuickBooks: QuickBooks Desktop doesn't start or won't open.

 

I'd also recommend saving a backup file to prevent any data loss, here's an article for your reference: Back up your QuickBooks Desktop company file.

 

If the issue is still the same after using QuickBooks Tools Hub, you can proceed to verify and rebuild the company data. To know the detailed instructions, check out this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Fill me in if you need further assistance by tagging my name in the comment section. I'd be happy to help. Take care.

Need to get in touch?

Contact us