Quickbooks Desktop Enterprise Plan upgraded but the new subscription features not available.

Try to reinstall your QB Desktop program by using the new product number.

We appreciate you finding a solution to why you can't use the Platinum features, GENUSER. Let's work together so you can enjoy the updated property that comes with your upgraded plan.

There is a possibility that the features that come with the Platinum subscription did not sync in yet to your account. It must be the reason why it stays as if you're still on the Gold plan.

This said, let's refresh your QuickBooks properties by signing out and logging in again with your account.

Here's how:

1. Open your QuickBooks.
2. Select the Company menu. Then, choose My Company.
3. Click the mini dropdown arrow beside your email account on your My Company page.
4. Hit Sign out.
5. Sign in again with your email.

If the features are yet to be updated, please try closing and then re-open QuickBooks. However, if the issue persists, try uninstalling and then re-installing your QuickBooks.

In addition, I'm adding this article that can help you manage and personalize your reports: Customize reports - QuickBooks Enterprise.

If you have more QuickBooks-related concerns, please comment them below. We're here 24/7 to assist you.

I too updated to Quickbook Ent Gold, which should give me access to Enhanced Payroll but I still seem to only have access to my old Standard payroll subscription, which expires in a couple of weeks....I keep getting messages that my payroll will expire May 29 even though my Enterprise Gold subscription runs thru 2025.. any ideas??

It's good to have you on this thread, Mark. I can provide some resolution so you can use the updated feature of your Enhanced Payroll service in QuickBooks Enterprise.

Your QuickBooks Enterprise comes with the Enhanced Payroll service. Its activation process would depend on where you've purchased the product. In this case, let's follow the steps below depending on where you've bought the subscription.

If you've purchased directly from Intuit via phone or online, you'll receive a 16-digit service key through email. Kindly check your email and enter the key into QuickBooks for activation. Here's how:

1. Open your QuickBooks company file.
2. Go to the Employees menu and select Payroll.
3. Choose Enter Payroll Service Key. Then, click Add.
4. Enter your Payroll Service Key on the designated field. After that, click Next.
5. Once done, tap on Finish.

Conversely, if you've purchased the product from a retail store, you can find your license and product info on a yellow sticker on the CD folder inside the box. Follow these steps to activate it:

1. Open your QuickBooks company file.
2. Go to the Employees menu and choose Payroll.
3. Enter your Payroll License and Product Information on the Payroll Activation page. Then, click Continue.
4. Follow the on-screen steps for the activation. You'll also need your service key for this process.

You may also check this article for a complete reference regarding payroll activation: Get started with QuickBooks Desktop Payroll Enhanced.

On the other hand, if your company file hasn't used a payroll before, please scroll down to Add a company to your existing payroll subscription part from this link: Add a new company to your payroll subscription. 

However, if it has used payroll products before, kindly contact our Payroll Support for further assistance. They have the tools to help you activate your Enhanced Payroll feature.

Finally, there are several payroll reports that you can utilize in QuickBooks. These reports let you look closer at your business stability and view employee information and payroll transactions.

You can always comment below if you have more concerns with your payroll subscriptions in QuickBooks. I'll make sure to address your concerns promptly.

unfortunately i did not receive an email with the service key- the email i received only had a license number and product number-

my salesman just told me the license and product code should be all i need - still confused??

Being able to receive your service key is my priority, Mark. I'm here to help you get this information so you can use our product to its full potential.

Firstly, let's take a look at your junk and spam folders to ensure you haven't missed any emails from us that contains the service key. Moreover, if you're still unable to locate it in these folders, you can use our automated Service Key Retrieval tool. To utilize this, you'll have to log in using your Intuit Account credentials. 

If this doesn't help, I recommend contacting our customer care team. They can check your account and inform you about your QuickBooks Enterprise Gold service key since they have the tools and expertise to pull up this information. 

To contact them, here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us, then enter a brief description of your concern.
4. Hit Continue and sign in to your Intuit account.
5. Choose Chat with us or Have us call you.

Additionally, you can visit and read these articles on managing and tracking your business finances: 

• Run payroll reports
• Create a payroll summary report in QuickBooks

Feel free to tag or reply to this post if you have further questions about obtaining your service key. I'll be sure to get into it as soon as possible.

@MarkZirn 

Can you access CAMPS and find your license code there?

https://camps.intuit.com

yes

license number, but no service key

Chat Support on Monday and ask them for the service key. Another option, cancel your subscription and purchase a new license via a partner. They will help to get the service key and you will also get a 20% off perpetual discounts on renewals.