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Randrumz1
Level 1

Quickbooks Desktop File Doctor error message, password is incorrect

i:

 

I was upgrading a company file when my computer shut down. Tired to open the file  using the previous QB version and  the newer QB version but the file would  not open.Installed  Quickbooks Desktop File Doctor. Selected the file to repair, but was it begins the repair process, an error message  appears saying the password is incorrect. The password entered is the password used with this file  forever. I'm stuck and can't get past this error.

Tried turning off firewall,  removed special  characters from the  file name, and now frustrated. Appreciate help. Thanks.

2 Comments 2
Fiat Lux - ASIA
Level 15

Quickbooks Desktop File Doctor error message, password is incorrect

Your options are:

1. Run the password reset tool

https://quickbooks.intuit.com/learn-support/en-us/reset-passwords/reset-your-password-for-quickbooks...

 

2. Contact Intuit Data Service to reset it

 

3. Purchase a 3rd party password reset service.

almeidad
Level 2

Quickbooks Desktop File Doctor error message, password is incorrect

Hi, you may need to get the assistance of a 3rd party for a comprehensive file repair service.

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