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Level 2

Quickbooks Desktop Pro 2020

My VFW Post bought Quickbooks Pro 2020 for our new laptop so we could begin to transition to more digital record keeping. The individual who initially installed it is unfortunately now not available and I have been asked to take over and set it up the rest of the way and get us started. He did not name a Primary Contact but he is listed as an owner.  Since I do not have his password I cannot a) create users (including myself), change his information to mine to get started.  While I can log into the product under the VFW account password I cannot manage the software.  I have requested 4 times to be made the Primary Contact so I could get moving, and have each time I resubmitted after 4 days or so with the request and documentation identified.  I am looking for how to contact someone or what I can do to get this resolved. The software is registered and activated with Intuit under his name, email and password.

1 Comment 1
QuickBooks Team

Quickbooks Desktop Pro 2020

Hello there, @truland.


I'd be delighted to help you with that. In most cases, requests for primary contact will be processed within three business days or more.


Before I route you over to the right support, make sure to check your email for notifications received from


Here's how you can reach them for this matter. Please know that our supports are available from Mondays to Fridays, from 6:00 AM to 6:00 PM, by using this link to chat or call: Contact Us.


  1. From there, choose your product and then select Continue as a guest.
  2. Next, select your product version and then click the Search for something else button to enter a brief description like "admin rights".
  3. Click Search and then choose to Start a message or Get a call.


Once you're connected, you can follow up or inquire about the primary contact request or the status that you've sent.


 Also, I'll add this article as your reference to see more information about the change of primary contact and what documents are gathered for your request: Request to be the master admin or primary contact.


You can use this Help page for future reference, especially for QuickBooks Desktop navigation like setting up banking and importing data: Get Started.


I'm here to assist anytime if you have additional questions. Anytime I can help. Stay healthy and have a great Sunday!

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