QuickBooks Desktop Pro Standard 2020 -- NON-subscription changed to subscription?

Did you install QBD 2020 yourself for the first time? Login to your CAMPS as Primary Contact and check you transaction history and license information there. 

Yes, I did install it by myself back in May 2020.  My transaction history is blank, likely because I purchased it from Amazon.  In CAMPS, the product listed is "QuickBooks Desktop Standard Annual Subscription Pro
Latest version available", but that is NOT what I originally purchased.  However, the license number listed matches the one I got back in 2020 when I did purchase (from Amazon).  The email I received from Intuit in May of this year (2022) looks like I was "forced" into a subscription by Intuit without me taking any action on my own, essentially converting my license.  Attached is that email

Thank you for providing us a detailed information, @agelwarg. I know how important this issue to get resolved as soon as possible. I can route you to our Technical support team, they can assist you in a secure manner. 

As much as I would like to help you here in the Community, however, it is a public forum. Your concern may need some confidential information to fix the issue. And part of Intuit’s full service, it protects all confidential data to ensure security and privacy. Due to this, we're unable to provide this information with you.

I'd suggest contacting our Desktop support team, they have the tools to pull up your account and guide you further through this process. You can also request a screen-sharing session so they can look over your account and figure out what's wrong. I'll show you how.
 

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose either to Message an Agent or Talk to a Specialist.
   
   

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

If you want to consider upgrading your QuickBooks Desktop to avoid service interruption, you can refer to this article: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

You can view this article which covers the details that’ll help you stay informed of the service discontinuation: QuickBooks Desktop service discontinuation policy.

I'm only a few clicks away if you need assistance with any QuickBooks-related concerns. It'll be my pleasure to help you out again. Stay safe!

@agelwarg 

Frankly, you are in a difficult situation. Unless you can give them the receipt from Amazon, they will use your data in CAMPS as their solid reference. Last resort, you can still purchase the one time license for QBD 2021 if required.

Your receipts for past orders are all saved in Amazon. You can easily get your receipt.

I have a similar situation. My husband purchased Quick Books Pro and recorded all our financial information. He never used the online services offered and backed up everything on an auxiliary hard drive.  He has since passed away and I have been using Quickbooks only  to manually record my checking account.  I have since been locked out and can not even refer to last years entries without renewing a subscription for $539/yr.  This is like ransomware.  Is it possible to downgrade from Quickbooks Pro to a cheaper version?

My heartfelt condolences for your loss, @sherrymckean. I'm here to share with you some insights on how you can recover your account and access your past entries.

We can only upgrade QuickBooks Desktop (QBDT) Pro to a newer or higher version. Downgrading it is currently unavailable. Since you're locked out of your company file, you can try resetting your credentials by following these steps:

1. Open QuickBooks Desktop. From the login window, select I forgot my password.
2. Fill out the info on the form.
   • Your license number for QuickBooks Desktop. (Hold down F2 on your keyboard from the login window to see your license number).
   • Enter the name, email address, phone number, and ZIP code you used when you purchased the product. Note: You can find all this info when you sign in to your Customer Account Management Portal (CAMPS). If you have trouble with the sign-in, you can reset your CAMPS password.
3. Select OK. If your info is correct, you’ll get a code to the primary email in your CAMPS. Emails from us can show up in your spam folders. Check your spam and junk folders if you don't see your code in your inbox.
4. QuickBooks will then guide you through creating a new admin password.

If the password reset doesn't work

• Double-check your info. Check for any typos and confirm the info matches with what's in CAMPS.
• If you got an error, try the Automated Password Reset tool.

If you still need help, I suggest reaching out to our QBDT Support for further assistance. This way, they'll be able to help you with recovering your access.

On the other hand, we offer monthly billing for QuickBooks Online (QBO) plans. If you're interested to use this product, check out the details from this link: Plans for every kind of business.

I hope we’ll stay in touch and get to work together again in the future. If you have other questions, let me know by leaving a comment below. I'm always here to help. Have a good one!

@sherrymckean 

Which QB Desktop year version did you use? 2021 or 2022? 

You can use the trial version to open your file for 30 days and weigh your options later.

If you are working solo on a desktop (PC or Mac) to manage your book and only need basic features, you should explore a free program. You can use the program for as long as you like, use all the features and enter as much data as required. There are no time limits, no usage limits, no ads (at this time). This program is quite popular in Asia and Europe.

This happened to me but they charged me $750.00 for a new license. I purchased a the software with NO annual subscription.!! I called to get a refund which they did but now locked me out of my QB 2020.

This is a CLASS ACTION LAW CASE...

I AM CONTACTING LEGAL ACTION.

EMAIL ME SO WE ALL CAN JOIN AS THERE ARE THOUSANDS OF USERS THEY ARE

DOING THIS TO,,,,,,

THIS IS THE BIGGEST SCAM!!!!!!

Hello there, @glenn.

We suggest contacting our Customer Care Team so they can further check your account about the charges you received. They also have tools like screen sharing so they'll be able view your account in a secure environment.

Here's how you can reach them:

1. Open QuickBooks.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
5. Select the way you wish to connect with support.

I added this link for more details about contacting QuickBooks Desktop support.

Furthermore, I've got this link on how to fix unrecoverable error in QuickBooks Desktop.

Please let me know if there is anything else I can do to assist you; you can always reply with any further concern you may have.

Intuit is clearly evolving their business model and trying to move as many customers to their online platform as possible, while charging an exponentially increasing premium to remain on the desktop version.  That basically eliminates me as a customer (and I suspect many small businesses)  because I don't like the online version and the desktop price point is WAY too high for what I use it for.  The change in model is their decision, and it remains to be seen if it works.  My biggest issue with this change is how they have been implementing it, which is what you have touched on -- it was VERY shady, in my opinion, in how I was converted from a perpetual license to a subscription one.  I assume their legal team made sure that something, somewhere told me I was being converted, but for a person not watching closely, I felt like I was totally manipulated and taken advantage of...it felt very sneaky.  I provided my "feedback" in this (original) post, and gave them time to respond / react appropriately...I too believe that there are thousands like me/us that HAVE to be extremely annoyed.  They have either (a) not gotten as much negative feedback as I would have thought or (b)  not been listening.  Either way, it's not a company I want to do business with any longer -- I evaluated about 10 alternatives and ultimately migrated 14 years of data to Zoho Books (I'm VERY happy with it).  I had considered a class action suit myself, but ultimately chose not to.  With that said, if you do move forward, I wouldn't mind being kept up to date. 

@glenn evans 

Do you still have QB Desktop 2020 running on your machine? As I recall, QB Desktop 2020 is a non subscription product. Login to your CAMPS and check your license status to make sure. It would be another issue if you have installed a newer version to open your file. Contact me in private and we can help to secure your company file.