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Level 1

QuickBooks File Doctor

I'm trying to repair my company file using QuickBooks File Doctor but every time it tries to log in it fails and says the username or password is incorrect. I know I'm using the correct username and password since I can log into the file using QuickBooks. QuickBooks support doesn't seem to know why this is happening. I was wondering if anyone else has run into this problem and had a solution. I'm using QuickBooks Enterprise Desktop

9 Comments 9
Fiat Lux - ASIA
Level 15

QuickBooks File Doctor

Which QB Desktop year version are you using? 

Tori B
QuickBooks Team

QuickBooks File Doctor

Hi there, @linkasink1


Thanks for taking the time to reach out to the QuickBooks Community for support. 


To clarify, are you using the Admin username and password when entering it into the QuickBooks File Dr? For example, the username should say Admin, and then your password should be the admin's password. 


If you're using the Admin credentials and still running into this issue, it could be that your Admin user is broken. Don't sweat. You can resolve a broken Admin user by changing the password. Since you've stated you can log into the company file, you can change the password from your Company menu. I've included some steps to change the password below. 


  1. Log in as the Admin user. 
  2. Click on the Company menu. 
  3. Choose Change your password



Just in case you're not using the Admin's profile, you can also change the Admin password from the sign-in screen. For additional details about this process, check out Reset your password in QuickBooks Desktop.


Once the password has been changed, let's try rerunning the QuickBooks File Dr.


Please let me know how it goes. I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care! 

Level 1

QuickBooks File Doctor

Thanks for your help. I am using the Admin username and password. I did go through and change the password to see if that would help but it's still having the same problem. I also uninstalled file doctor and tool hub and then reinstalled them through the update now, reset update under help. I then ran quickbooks program diagnostic tool but it's still having the same problem. I checked the security permissions in the properties of the file doctor and made sure it has all the permissions it needs to access the file. Quickbooks Desktop Enterprise 20 is the version I'm using. Thanks

Level 1

QuickBooks File Doctor

Quickbooks Desktop Enterprise 20

Fiat Lux - ASIA
Level 15

QuickBooks File Doctor

Can you run the Verify/Rebuild Data utility?


QuickBooks Team

QuickBooks File Doctor

Hi, @linkasink1.


I appreciate you for performing some troubleshooting steps to isolate the issue you had when trying to repair your company file using the QuickBooks File Doctor. At this time, you can proceed with verifying and rebuilding your company file to find the most common data issues in a company file and fixes them. I'll guide you on how.


  1. Open your QuickBooks Desktop (QBDT) file.
  2. Click on Window, then Close All.
  3. Go to the File menu, then click on Utilities. Select Verify Data.If you see:
    • "QuickBooks detected no problems with your data," no further action is needed.
    • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
    • "Your data has lost integrity," indicates there is data damage in the file.  Continue to the steps below to Rebuild Data to correct the problem.


Once done, try to repair your file again.


If you're getting the same result, I'd suggest reaching out to our Support Team for further assistance. A live representative can look into your account securely and run an investigation to isolate the issue.


Once settled, you're now ready to track your entries as before.


If you have any other follow-up questions, let me know by adding a comment below. I'm more than happy to help. Have a good one!

Level 3

QuickBooks File Doctor

I can not get file doctor to run, I am using QuickBooks pro 2022

Level 2

QuickBooks File Doctor

I am having the same problem with QB File Doctor on QB Enterprise 2022 version, desktop.  I tried all the suggestions in this chain including verify data and rebuild.  Nothing works.  I can login to the company file using the admin password but File Doctor witl not recognize it.  Apparently there is a serious problem with File Doctor.


QuickBooks File Doctor

Hello, DMH.


I appreciate you taking the time to fix the login issue when running QuickBooks File Doctor by following the instructions provided in this thread.


The QuickBooks File Doctor should recognize your login credential since you can access your company file without any problem. I suggest contacting our QuickBooks Desktop Support. They can access your account and submit a ticket to investigate what's preventing QuickBooks File Doctor from recognizing your login information.


Here's how:


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your concern, then select Let's talk.
  5. Choose a way to connect either Start a message or Get a callback.


Once everything is functioning well, I encourage you to regularly backup your company files to have a copy in case something happens to your QuickBooks data. I've added this article to guide you through the process: Back up your QuickBooks Desktop company file.


Don't hesitate to post again in the Community space if you need anything else in QuickBooks. We're always available to help you at any time.

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