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L
linkasink1
March 21, 2022
Question

QuickBooks File Doctor

  • March 21, 2022
  • 9 replies
  • 76 views

I'm trying to repair my company file using QuickBooks File Doctor but every time it tries to log in it fails and says the username or password is incorrect. I know I'm using the correct username and password since I can log into the file using QuickBooks. QuickBooks support doesn't seem to know why this is happening. I was wondering if anyone else has run into this problem and had a solution. I'm using QuickBooks Enterprise Desktop

9 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
March 21, 2022

Which QB Desktop year version are you using? 

L
linkasink1Author
March 22, 2022

Quickbooks Desktop Enterprise 20

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
March 22, 2022

Can you run the Verify/Rebuild Data utility?

 

Tori B
Tori BQuickBooks Team
QuickBooks Team
March 21, 2022

Hi there, @linkasink1. 

 

Thanks for taking the time to reach out to the QuickBooks Community for support. 

 

To clarify, are you using the Admin username and password when entering it into the QuickBooks File Dr? For example, the username should say Admin, and then your password should be the admin's password. 

 

If you're using the Admin credentials and still running into this issue, it could be that your Admin user is broken. Don't sweat. You can resolve a broken Admin user by changing the password. Since you've stated you can log into the company file, you can change the password from your Company menu. I've included some steps to change the password below. 

 

  1. Log in as the Admin user. 
  2. Click on the Company menu. 
  3. Choose Change your password. 

 

 

Just in case you're not using the Admin's profile, you can also change the Admin password from the sign-in screen. For additional details about this process, check out Reset your password in QuickBooks Desktop.

 

Once the password has been changed, let's try rerunning the QuickBooks File Dr.

 

Please let me know how it goes. I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care! 

L
linkasink1Author
March 22, 2022

Thanks for your help. I am using the Admin username and password. I did go through and change the password to see if that would help but it's still having the same problem. I also uninstalled file doctor and tool hub and then reinstalled them through the update now, reset update under help. I then ran quickbooks program diagnostic tool but it's still having the same problem. I checked the security permissions in the properties of the file doctor and made sure it has all the permissions it needs to access the file. Quickbooks Desktop Enterprise 20 is the version I'm using. Thanks

D
dreist
July 26, 2022

I can not get file doctor to run, I am using QuickBooks pro 2022

D
DMH
August 1, 2022

I am having the same problem with QB File Doctor on QB Enterprise 2022 version, desktop.  I tried all the suggestions in this chain including verify data and rebuild.  Nothing works.  I can login to the company file using the admin password but File Doctor witl not recognize it.  Apparently there is a serious problem with File Doctor.

    G
    Giovann_GModerator
    Moderator
    August 1, 2022

    Hello, DMH.

     

    I appreciate you taking the time to fix the login issue when running QuickBooks File Doctor by following the instructions provided in this thread.

     

    The QuickBooks File Doctor should recognize your login credential since you can access your company file without any problem. I suggest contacting our QuickBooks Desktop Support. They can access your account and submit a ticket to investigate what's preventing QuickBooks File Doctor from recognizing your login information.

     

    Here's how:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Click Contact Us.
    4. Enter a brief description of your concern, then select Let's talk.
    5. Choose a way to connect either Start a message or Get a callback.

     

    Once everything is functioning well, I encourage you to regularly backup your company files to have a copy in case something happens to your QuickBooks data. I've added this article to guide you through the process: Back up your QuickBooks Desktop company file.

     

    Don't hesitate to post again in the Community space if you need anything else in QuickBooks. We're always available to help you at any time.

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