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desktopmacmastery
Level 1

Quickbooks for Mac 2019 Desktop Edition No longer backing up

I have QuickBooks Desktop for Mac 2019.

 

Whenever I open and use the program, it always backs up prior to shutting down.

 

Today something weird happened and QB is no longer backing up.

 

I've opened and closed QB several times and get the same error message.

 

I've attached the image with the error message I get.

 

Please help!

 

Thanks.

 

~Warren

5 Comments 5
MirriamM
Moderator

Quickbooks for Mac 2019 Desktop Edition No longer backing up

Hello there, @desktopmacmastery. Let me get you back in business today by sorting this out.

 

To resolve the QuickBooks Company File Backup error, let's run the  Verify and Rebuild Data tool that helps identify and repairs data issues within your company file. Here's what you'll need to do:

 

To start, use the verify tool to scan your company file for errors or damage:

  1. Go to the File menu.
  2. Choose Utilities
  3. Pick Verify Data.
  4. Click OK to close all windows. 

If you see a message “Your data has failed the integrity check”, rebuild your company file. If there are no problems with your data, you’re done.

 

To rebuild your data:

  1. Go to the File menu.
  2. Choose Utilities
  3. Pick Rebuild Data.
  4. Click OK to close all windows. 
  5. QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
  6. Click OK when done.

For more details about the Verify/Rebuild process, check this article: Verify and Rebuild Data in QuickBooks Desktop for Mac.

 

Please let me know how things go on your end. I want to ensure this gets resolve for you. Take care.

suzieharts
Level 2

Quickbooks for Mac 2019 Desktop Edition No longer backing up

I have the same issue. I have verified and rebuilt, tried to save backups to a different location, and even deleted old backups to make more room. Nothing worked. I know there was a bug regarding this issue that was fixed in 2015. (the image disk was not large enough for the data.) Could there be a new problem with QB Mac Desktop 2019? Thank you!

 

suzieharts

BettyJaneB
QuickBooks Team

Quickbooks for Mac 2019 Desktop Edition No longer backing up

Hi there, @suzieharts.

 

I appreciate you for performing some steps to fix this issue when saving backup in QuickBooks Desktop for Mac.

 

Let me provide more troubleshooting steps to help isolate this matter so you can create a backup successfully.

 

There are few possible reasons for this error message when creating a backup. It could be that the backup location is no longer accessible. If it's the case, it would be best to unmount then remount the drive. Once done, you can reboot your computer.

 

After that, you can create a backup again. However, if the problem continues, I'd recommend reaching out to our Customer Care Team. They have the tools that can help identify the root cause of this hurdle.

 

To contact them: 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

For your reference, you can always use this link to help you in restoring backup once it has been saved successfully: Learn how to find and restore your backup company file in QuickBooks Desktop for Mac.

 

Let me know how it goes in the comment section, as I want to make sure that you'll be able to create a backup. Keep safe!

Davedarc
Level 1

Quickbooks for Mac 2019 Desktop Edition No longer backing up

I too, am having the same can't back up problem in QB for Mac 2020. I cannot navigate past the initial Help screen. No place to choose "contact me". My back ups are set to back up every close onto iCloud. Worked flawlessly for years, then this week, I get an error message saying couldn't back up. Ive tried to verify and rebuild, but it needs to backup before doing so, so that's when this fix breaks down.

Why all of a sudden is this happening? I tired to change location of the back up in preferences in QB, rebooted my computer and still same error, wont back up.

Please help!

[email address removed]

katherinejoyceO
QuickBooks Team

Quickbooks for Mac 2019 Desktop Edition No longer backing up

Thanks for joining this conversation, @Davedarc. I appreciate you for trying all the possible steps to resolve the issue. 

 

Since the issue persists, I'd recommend you contact our Customer Care team at this point. You can go to this link to contact us: https://help.quickbooks.intuit.com/en_US/contact.

 

Just click Continue, then enter your questions in the Ask us anything box and select Search. Once done, select Start a Message button to initiate chat session. To ensure you'll get supported on time, please note of our support hours of operations. We're open 6AM to 6PM Pacific Time, Monday to Friday.

 

For future reference, read through this article for more pointers in backing up your accounting data: Back up your QuickBooks Desktop for Mac company file.

 

Feel free to get back if you have additional concerns. We're always around to help. 

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