This is the rest of my original post. I've been trying for an hour to post a question but I kept getting authentification error so I gave up and finally got something posted but it was incomplete so here is the rest of my question. 

Last module, QuickBooks online advanced certification and I know the correct answers to this question especially since they are directly above it, but I keep getting the "That's not right". reply. Anybody else have this issue and resolved it? The answer is all of them except customize sales forms.

Knowledge check

I've tried to reply three times with the rest of my question with no luck. Here is my problem knowledge base question. I know the answers as they are directly above the question but I keep getting "That's not right." Anybody else have this issue?  The answer is all of them except customize sales forms but I can't get past it and I'm so close to being finished. Any help is greatly appreciated.

Knowledge check

Thanks for adding details to your concern, @keenesl.

At times, too much cache accumulated in a browser can cause unexpected behavior while taking the course. This might be the reason why you keep getting a "That's not right" reply even if the answer is correct. 

To isolate the issue, let's run the test in a private window. This will help us check if the issue is browser-related. Simply press the following shortcut keys to access this mode:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If it works, go back to your regular browser and clear its cache. If the same things happen, use another supported browser. 

Let me also add these resources that you can use for reference in knowing your ways around QuickBooks Online (QBO): 

• Video Tutorials for QuickBooks Online
• Webinars and Events

If you have other QBO-related issues, tap me in your reply and I'll get back into action. Have a great weekend. 

I replied last night to this saying nothing worked, but the reply never posted I guess. I tried multiple browsers, computers, etc. Same issue. Must be a problem with the question. Now where do I turn?

I'm having the same issue!

I appreciate you replying to this thread, @LizLiz217.
 

Since the issue persists even after performing the suggested t/s provided by my colleague, I recommend getting in touch with our Customer Support Team. This way, they can safely access your account and help in identifying the main issue.
 

You can always check the support hours to ensure that you'll be assisted timely.
 

Please don't hesitate to comment back by clicking on the REPLY button. We're always here to help. Take care.