Has anyone experienced what happens if you give them access to your quick book accounts. Unfortunately we thought we were talking with Intuit and didn't realize it was a scam until after hanging up. They had access for a couple of hours. We are calling all banks and vendors to alert them. I'm not sure what we need to do to protect ourselves and undo any damage done. 

Thanks for any information. 

Kelly

@Kelly T1 

Are you using QB Online or Desktop? Did they install something on your machine?

Hello, I received an email that looks like it’s from Intuit requesting payment. I called and they acted like they were the company requesting I be at my computer to log on! I said I shouldn’t need to do that they should be able to tell me everything about my account! I new it was a scam and wanted to forward the email to you. The reply was going to [email address removed]  and [email address removed] I would love to see them get caught! Wanted to share this so others don’t get taken!!!

Hello there, @debbiegallaher. 

I appreciate you for sharing this information with us. 

Data privacy and security is a serious topic, and here at Intuit, we treat it as such. This is the reason why our Technical Support team's phone numbers and chat links are no longer available on our web pages. To get a hold of our Technical Support team, you'll have to do it within QuickBooks Online (QBO). This ensures that you'll be routed to the correct support department in the soonest time possible.

You can refer to this article for the correct steps: QuickBooks Online Support. Please take note of their operating hours, so you know when they're available.

I'll also share this article with you: Privacy and security in QuickBooks. You'll find a brief description of how we handle your company information and keep it secure. It also has other links related to security, which provides you tips about this matter. 

Let me know in the comments below if you have other questions about data privacy and security in QBO. I'll be sure to take care of it. 

This is happening to me right now!!! They are in my computer and I don't know what to do!!! 

They told me my data was corrupt. How do I stop them? 

What happened, they are in my QuickBooks right now. 

Disconnect or turn off your computer ASAP

It isn't the kind of experience that we want you to come across, PaperPusher.

I understand the importance of keeping the security of your account. We've taken note of this issue. With QuickBooks, technical support is already included in your subscription. Thus, we will never ask for payment for any system/technical issue about your account.

For now, you may follow the suggested step provided above by turning off your computer as soon as possible to protect your account.

To further help you identify and protect yourself from tech support scams, see this link: How you can help protect your business from fraud. It will provide tips and some actions to take in case you have an interaction with a tech support scammer.

Stay in touch if you have any other QuickBooks concerns. I'll be always around to help you in any way I can. Have a great week ahead.

I believe I encountered a scam today on the QB support hotline as well. I called a number and sent me to [removed], a foreign man answers and asks all my info. I was having issues with a sales tax calculation, he asks me to go to www.quickconnects.support which brought me to a page to download TeamViewer software to my Mac so he could access my laptop. It gave him access in and instead of helping me inside QB page, he went straight to my Mac Terminal and had me on hold for 10 minutes, he then informed me that my QB files were not syncing with QB software and that I had no choice but to “RECOVER my Files” with them online for $499. He was so adamant about getting me to make a decision, he refused to even let me hang up and call my husband before I paid. I quickly felt this wasn’t right and hung up, booted him off my Mac screen, turned off wifi and deleted all traces of his downloads from my laptop. Afterwards, I did some research and realized it was indeed a scam. FYI, QUICKBOOKS will use SmartLook located INSIDE your QBO account to share your screen and they aren’t able to click on anything from their side of screen. Also, their support is free. Hope this helps! 

Hi,

On Thursday the 21st of April, I had a issue , was messaging on the help section. A  phone number came up-[Removed].

The first time was on hold fro about 20 minutes someone answered and the call got disconnected. Called again after about another 10 minutes my call was answered. 

I had to give access trough TeamViewer and I was told the database was corrupted , this needs to be fixed my plan did not cover recovery. It is going to cost $449.99 for 3months or $599.99 for 1 year plan.

Needed a credit card payment, to start the work.

I decided to research the company and saw the comments. then I knew for sure this was a scam.

Thank you for posting this information.

Just had this happen to me - luckily I figured out they were not QB Intuit before I gave them payment.  Same scenario - My Quickbooks suddenly froze up ( i think due to an update but am unsure)  I tried closing and reopening and that wouldn't work.  I googled QB Enterprise support and came across a number [removed] and I called it and I can't remember how they answered but I believe it was intuit support.  I was in a panic and not thinking clearly until they told me it would cost me $1249.99 to purchase data recovery.  Of course when you think of all the data lost, it was going to have to be worth it, UNTIL, he told me that Internal Accounting Services is what I would see on my CC.  I said oh no, we are not doing this.  I asked point blank if he was QB Intuit and he did say no.  I deleted everything he installed on my computer, restarted my computer and voila, my QB works just fine.  

I had a similar issue today while calling for support with QB Payroll.  I used the following phone number:  [removed].  I was careless and pulled it of a quick google search.  This is a SCAM phone number.  The people at the other end gained access to my desktop with my permission and said my database was corrupt and I would need to purchase a 3-year DB Support contract for more than $3,000.  I realized this was a scam when the pricing was provided in a Notepad Text box.  I discontinued the call and shut my pc off.

I later reached out to QB support through the chat option and my issue was identified and repaired right away.

BEWARE OF THIS SCAM!!

[removed]

This happened to me today.  I was charged 1500 to "fix" and get support for Quickbooks.  Quickbooks transferred me to Reckon Books unknowingly.  This seems to be a Quickbooks problem.  Is someone in Quickbooks doing this for a commission?

We'll make every effort to put things right, @Mechanicbrad.

I'm aware of how crucial account security is. It's heartbreaking to hear this happened to you. I can assure you that we at QuickBooks never want you to feel exploited. 

Please be aware that your QuickBooks subscription already includes technical support. As a result, we will never request payment for any system or technical issue with your account.

If you encounter any security concerns, you can send them directly to our security team. Rest assured that your concerns have been heard and will be dealt with accordingly. This way, they can take action on it as early as possible.

Proceed with the following steps:

1. Go to the Online Security Center page.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it. 

Additionally, let me also share these articles on how you can better protect and secure your account: 

• How to Recognize And Report Suspicious Emails
• How can you help protect your business from fraud

If you have any further questions about data privacy and security in QBO, please leave them in the comments section below. I'll make every effort to resolve it as soon as possible.

QuickBooks Scams you also in different ways.

@Mechanicbrad 

Reckon Books? Where is your company located? Australia?

Thank you so much for the info, I was on the line with them for about an hour and they had me snowed until they wanted $1200 to repair, then wanted to be paid before the service was rendered. Additionally, the company name - I thought - should have something to do with Quickbooks and it didn't.  My neck hair started to stand up and I jumped on another computer and googled them and got this. I think you saved me $1200. Thank you!

Hello there, @preacherman.

We're glad that the posted recommendation is of help. If you require further assistance working on specific tasks in QuickBooks, the Community is willing to assist you at any time. Have a great day ahead!

Thank you so much for the info, I was on the line with them for about an hour and they had me snowed until they wanted $1200 to repair, then wanted to be paid before the service was rendered. Additionally, the company name - I thought - should have something to do with Quickbooks and it didn't.  My neck hair started to stand up and I jumped on another computer and googled them and got this. I think you saved me $1200. Thank you!

Contributing to this if only to bring some more attention to the issue!

Add yet another casualty to this scam. Needed to speak to Quickbooks customer service this morning and googled "Quickbooks help". The first result, a sponsored search result, led us to this webpage: "aespatech.com-qbo-customer-service". The page is clearly designed to look like the quickbooks website.  

We called the service number displayed on the page. Thinking we were speaking with QB, we granted them access to our computer screen and were told that our "database was corrupted" and needed to log out of all QB accounts for 2-3 hours to fix the issue. They charged us $1200, which we've already contested with our bank.

https://www. aespatech.com/

https:// reckonbookllc.com/

They are related and offer license in the web store but the web store is not working. Suspicious.

To: QuickBooks Team, you are the handlers and groomers and keep up the smoke & mirrors for the QB corporate to steal from little business.

This is very similar to what just happened to me yesterday.  I called what I thought was Quickbooks from my Iphone contacts (saved from a few months ago), I've been having issues with the Payments feature not woking correctly and nable to take payments from invoiced clients. 

Trusting this person, I gave him access to my MacBook with screen recording, he had me send an invoice to myself to see if he could spot the issue. After he verified that there is an issues, he wanted me to pay to "update" the software and insisted that I couldnt do it. I had been working all day, I was exhausted and clearly didnt have my guard up but I knew this was insane, I kept asking him, why would I need to pay you to fix an issue that is part of the service a pay for every month?

I told him, still thinking I had contacted Quickbbooks that I am going to switchi to another accounting software, he said, what are you going to do about your accounting files, as if to remind me of how frustrating a migration can be.

Finally, shaking, I hung up the phone, shut down my computer, restarted it, deleted the app he had me download, ran a security scan and went to bed.

This morning I called again he told me he would call me back in 30 minutes without getting any info from me then he called from a private line (Los Angeles) about 10 min later and told me it was a scam, gave me QB phone number (which is the same number in my contacts, very frustrating and confusing but at least this person did not try to get my to pay anything and told me that QB does not charge for help and told me to call back on Monday.

I can easliy see how people can be taken advantage of in this way, particularly when small business owners are busy, stressed, tired and just need a solution. Im calling this number on Monday and I hope I get the help I need to simply except payments for finished projects. So frustrating and frightening.