We had call from Official Intuit number lead us to that fake download.  It's the only call that day in the call log. 

Hi cheesesilk,

Thank you for sharing this information with us. Let me share some information on how to secure your data in QuickBooks Desktop.

At Intuit, we take data privacy and security seriously. That's why we have removed our Technical Support team's phone numbers and chat links from our web pages. If you need to get in touch with the Technical Support team, you can do so within QuickBooks Desktop. This ensures that you will be directed to the correct support department as quickly as possible.

 You can find the correct steps to contact QuickBooks Desktop support in this article: QuickBooks Desktop Support. Please take note of their operating hours to know when they are available.

Sometimes, suspicious emails can be a trick to get you to share your personal information. These scams can come in various forms but can often look convincing. If you're not sure whether an email came from Intuit, here are some things to look out for:

• Intuit will never ask for your personal information in an email.
• Our emails will always come from an email address that ends with @intuit.com, including @e.intuit.com.
• Any links we send you in an email will always be for an intuit.com address.

If you receive an email that appears suspicious, claiming to be from Intuit, asking you to log in, provide personal information, or download any tools, do not open it or access any links. Instead, visit the Intuit Online Security Center for better understanding.

For more information on how we handle your company information and keep it secure, please refer to this article: Privacy and security in QuickBooks. 

Let me know in the comments below if you have any other questions about data privacy and security in QuickBooks Desktop. I will be happy to assist you.

this was actually Quickbooks Desktop 2024. But I can upload the attachment of the call log and browser history showing the intuit support person led us to a scam download site.  Shame on Intuit for not investing in quality US support or better vetted off shore support. Eagerly looking to alternatives to see if any can compete eventually. 

@cheesesilk 

But I can upload the attachment of the call log and browser history showing the intuit support person led us to a scam download site.

Can you share the screenshot? Click on the camera icon on the menu to insert images here.

Hi quick question. I have that same issue today with the same company. Did they end up getting information from your laptop after you gave access ? I figured that it was scam but after I gave them access to my laptop. Now I am terrified

@admin DMR 

Did they install something on your machine?

We appreciate you for sharing this information with us. Data privacy and security is a serious topic, and here at Intuit, we treat it as such, admin DMR.

This is why our Technical Support team's phone numbers and chat links are no longer available on our web pages. Please take note that you can only reach our Customer Support for QuickBooks Online (QBO) through chat or by arranging a callback. We can do it from the Help icon at the top right of QBO. Then, it's free as long as you have an active subscription. This ensures that you'll be routed to the correct support department at the soonest time possible. You can refer to this article for the correct steps: QuickBooks Online Support. Please take note of their operating hours to know when they're available.

If you have QuickBooks Desktop and are trying to resolve an error with your company file, check out the following article to know our Care plan options: Care Plans for QuickBooks Desktop. Our Technical Support Team for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime on any day. You can choose to Get a call to arrange a callback from a support agent or Start a chat to chat with them directly. You can check out this article for detailed guidance: Contact QuickBooks Desktop support.

Feel free to check out this article to find a brief description of how we handle your company information and keep it secure: Privacy and security in QuickBooks. It also has other links related to security that provide you tips about this matter.

I'm just one comment away if you have other questions about data privacy and security or any QuickBooks-related. The Community is always available to make sure all your QuickBooks needs are taken care of.

Did they use logmein rescue ? That is a legit site the scammer used. I actually got a trial of that software to test. They can't access your files with the file manager without the Windows login and password. So if you didn't provide that then it seems they couldn't get your files. 

Did you get the link from an Intuit support person like we did ? I have evidence my partner was sent to the scam site from an Intuit support person who called after she clicked the get help link in QuickBooks, and the call is from the official my number. 

Did they use logmein rescue ? That is a legit site the scammer used. I actually got a trial of that software to test. They can't access your files with the file manager without the Windows login and password. So if you didn't provide that then it seems they couldn't get your files.

QB is a scam running operation by itself that sold customers info to 3rd Parties fraudulent companies in India, that’s why most of small businesses got scammed!!!

QB is a scam running operation by itself that sold customers info to 3rd Parties fraudulent companies in India, that’s why most of small businesses got scammed!!!

Yes, I am wondering the same thing. How do we know if something was installed on the laptop? I uninstalled Team Viewer, which is the app they used to remote in but I don't know where to look for anything else that may have been compromised or copied?

@sanders-melody 

You can use File Explorer to find any new files created or updated on your machine.

Let me lead you to the right support that can assist in checking installed applications and offer advice on maintaining your data's security, Sanders.

In addition to the information shared by 4Gal, you can open the Control Panel and check for installed programs on your laptop. I still recommend contacting an IT professional for further assistance. They can review your app individually and guide you in preventing files from being copied or compromised.

Also, visit the Intuit Online Security Center for personal and small business security advice. In addition, explore the links below for guidance on how to safeguard the integrity of your account:

• 10 types of small business fraud and how to prevent them
• Protect Your Business
• Protect Your Computer

Don't hesitate to visit the Community again if you have other QuickBooks concerns or additional questions about data privacy. We're here to help and ensure you're well taken care of.