Hello Katherine,
Thank you for your response.
I am not trying to reconcile a bank statement to QuickBooks. We download banking transactions daily. When the credit card processing company deposits money into our account, I match that deposit with credit card transactions (customer payments). When I have to credit money back to a customer is the problem. Here is a specific example:
Customer paid $2,500.00
Customer refunded $170.95
Deposit to our account: $2,329.05
When I go to match that deposit, I am unable to do so - the $2,500.00 payment does not show up in the "Find Match" list, and I do not know how to record the refund so that it shows up in the list.
Any help you can provide would be appreciated.
Thank you
Lisa