QuickBooks Phone Helpline has not been able to help me file my client's VAT return using MTD bridging software. The MTD set up has been checked ok by QBooks PhoneHelpline

Hi edwardratnamfca What's happening when your client is attempting to upload the spreadsheet?🤔

Was not able to send you a screenshot afterall as the "filter" deleted the file at intuit.com.

The MTD VAT screen after uploading the csv spreadsheet showed a message: "Something went wrong. Try uploading your spreadsheet again or come later if you still have issues."

Best wishes,

Ed Ratnam

Thanks for reaching out to the Community space, @edwardratnamfca.

My colleague has already responded and shared solutions to this issue. You can refer to this link if you haven't checked it yet: https://quickbooks.intuit.com/learn-support/en-us/other-questions/why-is-bridging-software-is-not-up...

However, if the issue persists, I'd suggest performing some browser troubleshooting steps. First, let's try accessing your QBO account on the incognito window. This way, we can check if it's a browser-related issue. Here are the keyboard shortcuts:

• Control + Option + P (Safari)
• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)

Once done, upload your spreadsheet again. If it works, we have to clear your browser's cache to optimize your browsing experience. You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.

I'd like to include a few articles about importing data in QuickBooks Online. We'll surely get additional information about this process, and one of these is learning how to troubleshoot some errors.

• Importing bank transactions using Excel CSV files.
• Common Errors for Importing Bank Transactions using CSV

Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!

Have contacted QBO chatline and they have progressed my query to a "senior product specialist" after going through all the steps you suggested to no avail.

Best wishes,

Ed Ratnam