quickbooks pro 2018, Get error "could not save the information"

Is there a ETA for the fix? Thanks

Hi there, @stover62332.

Thanks for the prompt response. Allow me to join the conversation and share some more information about the error message.

I don’t have a specific time frame for when a permanent fix will be made available. Rest assured, we’ll keep you posted here in the Community for any updates once received.

In the meantime, I want to verify if you have a Microsoft SQL Server 2012 or similar third party software installed on your computer. The original case reported was resolved by uninstalling it.

Before doing so, make sure to consult an IT professional to determine if uninstalling this is an option.

That should do it. Let me know what the results are after checking this on your end. I’ll be on the lookout for your response. Thanks for dropping by and take care!

I have the same issue and DO have SQL Server 2012 installed.  Uninstalling SQL Server is not an option.  Is there another fix?

Thanks for joining this thread, @ApeSoftware.

To add the contact information, let’s re-sort the customer list and then run the Verify and Rebuild Data Utilities. I can show the steps for each process.

To re-sort the information:

1. Tap the Customers menu to select the Customer Center tab.
2. From the Customers & Jobs tab, pick the customer you’re working on and right-click beside it to choose Re-Sort List.
3. When the Re-sort List window pops-up, click OK to continue.

Once done, open the customer profile and continue with what you’re trying to accomplish. If the issue persists, perform the basic data damage troubleshooting.

The Verify and Rebuild Data Utilities are built-in tools used to validate whether your file is still in good shape and fixes common errors. Here's how:

1. Navigate to the File menu to choose the Utilities tab and then select Rebuild Data.
   
2. Click OK once you see the QuickBooks Desktop Information window.
3. Create a backup copy of the file to keep a record of the transactions. 
   
4. After saving one, QuickBooks will start rebuilding the file.
5. Once completed, hit the OK button.

To perform the Verify data:

1. Go to the File menu to select Utilities and then choose Verify Data.
   
2. The program will start checking the file. Once you see the "QuickBooks detected no problems with your data" pop-up, click OK.
   

However, if it finds an issue with the file, you'll be prompted to Rebuild Now or View Errors. The Resolve data damage on your company file article will walk you through the procedure.

Go directly to the Review Last Verify/Rebuild section to proceed.

I'm sure these steps will get you back on track.  Let me know if you have additional questions or concerns. I’ll be right here ready to answer you. Have a good one.

Has there been any resolution to this. I am having the same issue with Enterprise 19 on a server with SQL Server 2012 and don't have any option to remove sql at the moment. None of the suggestions above have resolved the issue for me.

Thanks,

Hello, @emillme2.

I'm here to help ensure you can get back to business and fix this error as quickly as possible.

Since the steps provided above doesn't resolve the problem, I highly suggest getting in touch with our QuickBooks Desktop Support Team. This way, they'll be able to check your server securely and investigate the possible causes of the issue.

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

In case you have any other QuickBooks concerns in the future, you can also read our help articles and look for the topic you need: Help articles for QuickBooks Desktop.

Keep posted if you have any other questions. I'm just here to help!

Please don't waste your time contacting the support team.  They have no idea what the issue is.  After having to purchase a broader support package and them controlling my PC for 2 days straight, they came up with nothing and gave us a refund!

Any resolution as yet? We had sql 2012 installed on Friday and ever since  have been unable to add a contact or add a to do task.   Support knows nothing. 

Hello there, @dbullough.

I've checked that you've posted the same question twice and my colleague Candice C has already added an answer. If you haven't notified with the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/suddenly-cannot-add-or-save...

I'll be around if you need a hand on this. Keep me posted if you have any further questions.