Question

quickbooks pro 2018, Get error "could not save the information"

Forum|Forum|7 years ago
February 19, 2019
10 replies
35 views

See images below, I cant add additional contact info. I reinstalled 2018 pro and still get the same error message, then i upgraded to the trail of 2019 pro and still get the same error

QuickBooks Desktop

A

Anonymous

Hello, stover62332.

This issue has already been reported and our engineers are currently working to fix this. It’d help their investigation if you share your personal experience about the issue. You can reach out to our phone support team to do so. Here’s how:

Visit this link: https://help.quickbooks.intuit.com/en_US/contact
Choose your product: QuickBooks Desktop.
Choose your QuickBooks Desktop version.
Select any main topics and sub topics.
Scroll down, and click the Get Phone Number button.

Please don’t feel hesitant to visit us again if you have other questions about QuickBooks.

S

stover62332Author

Is there a ETA for the fix? Thanks

K

KhimG

Level 7

Hi there, @stover62332.

Thanks for the prompt response. Allow me to join the conversation and share some more information about the error message.

I don’t have a specific time frame for when a permanent fix will be made available. Rest assured, we’ll keep you posted here in the Community for any updates once received.

In the meantime, I want to verify if you have a Microsoft SQL Server 2012 or similar third party software installed on your computer. The original case reported was resolved by uninstalling it.

Before doing so, make sure to consult an IT professional to determine if uninstalling this is an option.

That should do it. Let me know what the results are after checking this on your end. I’ll be on the lookout for your response. Thanks for dropping by and take care!

A

ApeSoftware

I have the same issue and DO have SQL Server 2012 installed. Uninstalling SQL Server is not an option. Is there another fix?

R

Rasa-LilaM

QuickBooks Team

Thanks for joining this thread, @ApeSoftware.

To add the contact information, let’s re-sort the customer list and then run the Verify and Rebuild Data Utilities. I can show the steps for each process.

To re-sort the information:

Tap the Customers menu to select the Customer Center tab.
From the Customers & Jobs tab, pick the customer you’re working on and right-click beside it to choose Re-Sort List.
When the Re-sort List window pops-up, click OK to continue.

Once done, open the customer profile and continue with what you’re trying to accomplish. If the issue persists, perform the basic data damage troubleshooting.

The Verify and Rebuild Data Utilities are built-in tools used to validate whether your file is still in good shape and fixes common errors. Here's how:

Navigate to the File menu to choose the Utilities tab and then select Rebuild Data.
Click OK once you see the QuickBooks Desktop Information window.
Create a backup copy of the file to keep a record of the transactions.
After saving one, QuickBooks will start rebuilding the file.
Once completed, hit the OK button.

To perform the Verify data:

Go to the File menu to select Utilities and then choose Verify Data.
The program will start checking the file. Once you see the "QuickBooks detected no problems with your data" pop-up, click OK.

However, if it finds an issue with the file, you'll be prompted to Rebuild Now or View Errors. The Resolve data damage on your company file article will walk you through the procedure.

Go directly to the Review Last Verify/Rebuild section to proceed.

I'm sure these steps will get you back on track. Let me know if you have additional questions or concerns. I’ll be right here ready to answer you. Have a good one.

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