Quickbooks Server Freezes

I appreciate you for trying some steps to resolve this issue, dannyd1572.

Let's try renaming the other file. This is the other way on how we can isolate when QuickBooks stops working. Just a heads up, doing this method also erases the list of your previously opened company file. You'll need to re-open the company data manually.

Here's how to rename the file:

1. Open the folder where the QBWUSER.ini file is saved.
2. Right-click the QBWUSER.ini file and select Rename.
3. ​​​​​​A​dd .old at the end of the file name (sample: QBWUSER.ini.old).
4. Rename the EntitlementDataStore.ecml file.
5. Reopen QuickBooks Desktop.

If the program opens after you rename either QBWUSER.ini or EntitlementDataStore.ecml, try to open a sample company file.

If you're unable to open your own data but you can on a sample company file, I'd recommend locating the folder permissions. It is to determine if the issue causes by a damage folder.

I've added this article as your guide: Create Windows users and give them administrator rights.

Let me know how these steps work on your end. Keep safe!

Thank you for your reply. However, there are three different company files I work with and it acts the same way with each of them, so I'm not sure it is just one file. 

Hi dannyd1572,

Yes, we use the QuickBooks Tool Hub to fix unusual behaviors in QuickBooks. If you haven't repaired QuickBooks, please try it to fix any damaged components that cause lags. 

You can also check the system requirements to see if your workstation PC meets them. Usually, QuickBooks freezes when they are not met.

We're just right here if you need more help.

I tried those on both the workstation and the main computer (they both meet system requirements too). Restarted them both and nothing has changed. I've even removed the virus program from that computer just to see if there was a problem, and it still having issues. 

Hello, dannyd1572. 

I appreciate for performing the troubleshooting steps above provided by my colleagues to help rectify the problem you've encounter in QuickBooks Desktop. I recommend getting in touch with our Customer Support Team. This way, one of the agents can pull up your account securely and help check the cause of the issue.   

Here's how:

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. In the Have a Question window, scroll down to choose the Contact us link.
4. This will display the Contact Us screen.
5. Go to the Tell us more about your question section to enter the issue or topic in the field box.
6. Click the Search button to display the Get Phone Number or Start a Message button.  

Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.    

You can check our Help articles page to learn some tips and tricks in managing your QBDT account. From there, you can read great articles that can guide you through the steps by steps process.  

Please know that you're always welcome to swing by anytime if you need help with anything else. The Community is here for you. Have a good day.