Thanks for following along and sharing your concerns, @SuzanAAM.

This is not the impression we wish to leave you with. Our goal is to ensure our customers get quick and reliable support. 

You can use the steps below to connect with our team directly: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Enter a question, keyword, or topic you need help with.
   

Search for Contact Support, then click on Contact Us to be connected to an expert for help. Note: you need to search for an article before you'll see the Contact Us option.

• QuickBooks Plus and Enterprise Support Hours:
  • Plus (Mac, Pro, Premier)
    • Monday to Friday, 6 AM to 6 PM
  • Enterprise
    • Monday to Friday, 5 AM to 7 PM PT, Saturday to Sunday, 6 AM to 3 PM PT

Please let me know if there is anything else I can assist you with today. Have a good one! 

Thanks Tori,

I went through the help options in QB and had someone call to help me resolve this issue. I'm back up and running. 

Suzan

If you don't mind my asking, what did they say was the issue to cause the problem and what was the resolution to fix it. Since I started the post in the beginning of the year, there have been so many other customers that related to my problem. But there has not been a direct answer as to why this is happening and what fixes it.

I was told it's due to expired Renewal Tokens. You have to call customer support ask to add tokens to your account

It's happening because of to expired Renewal Tokens. You have to call customer support and ask to add tokens to your account

Apparently they are getting used to the problems and were able to get the problem fixed in a few minutes. We have QB 2024 Plus Annual Subscription Premier. He stated that QB has so many logins assigned to the subscription. Once you reach the assigned login amounts, they have to "load" more on to your QB subscription. I told him I have been using QB for 20 or 30 years and had never had that issue before? He put me on hold for less than 5 minutes and had a supervisor load more on our QB account, I closed QB, reopened it and everything was back to normal. I went in through the Help in QB, then contact us and had them call me. 

Got this pop-up message, " QB subscription has expired" I just renewed it last  June 5,2025 for $1399.00

Can't work on my QB because it goes to view mode only. Can someone look into this?

@Courage 

Can you login to CAMPS and find your license code there?

What is your license status? Active or Canceled?

I completely understand the inconvenience of being stuck in View Only mode, especially right after completing a renewal, Courage. That's definitely not the experience we want for you, and I'll direct you to our representatives to help you get your account fully accessible again.

Since this involves a subscription payment, I recommend contacting our live experts for guidance on verifying it. They can also review the renewal process you've made and check your account status. Follow the steps below to reach out to them outside the program: 

1. Go to the QuickBooks Support page.
2. Select the product and edition you need help with.
3. Enter your question or concerns, then click Continue.
   

You can manage your QuickBooks Desktop subscriptions and services through the Customer Account Maintenance Portal (CAMPs).

Ping me a reply if you have further questions about your subscription. We're always here to assist you.