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contactc
Level 1

Quickbooks suddenly very slow to exit

I am running QB Premier 2018 Non-Profit Edition on a Windows 10 Pro 64-bit computer with plenty of storage and power. About 3 or 4 weeks ago the program suddenly began closing very slowly. It opens fine, runs fine, but now takes up to 20 seconds close.

 

I checked the company file size and saw it had grown to 270MB. I read that could be the issue. However I condensed the file down to 166MB with no noticeable improvement. I used the utilities available with the program as well as QB Desktop File Doctor and there were no issues detected with the integrity of the file. I also tried opening an earlier back-up of the company file from long before this issue arose and it also closed slowly.

 

The file is normally accessed on a mutli-user network so I placed the file directly on my desktop and tried again, thinking perhaps it was a network issue. Still no improvement.

 

In one last attempt, I turned off my antivirus software in case it might be interfering. But again, no improvement.

 

I'm beginning to wonder if recent Windows 10 updates could be causing an issue? Has anyone else seen this? What could be the problem? Thank you!

 

Jerry M.

7 Comments
IamjuViel
QuickBooks Team

Quickbooks suddenly very slow to exit

I appreciate the complete details you've shared, @contactc.

 

Let me share with you the possible reasons for this unexpected behavior or performance issues with QuickBooks Desktop.

 

Here are some:

  • QuickBooks is not updated.
  • The computer does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corrupted hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

You can download and install the QuickBooks Desktop Tool hub to get past this hurdle. It automatically identifies and fixes the .NET Framework, MSXML, and C++ issues that may have caused its slow performance. Here's how:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to your local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Reboot the computer after running the tool to ensure the components are properly updated.

Once completed, you can try opening QuickBooks again to see if it works this time. However, if the issue persists, I'd recommend performing Solution 3 from this article: QuickBooks Desktop won't open, has stopped working, or not responding.

 

Get back to us here if you have other questions or concerns about using QuickBooks. I'm always here to help.

contactc
Level 1

Quickbooks suddenly very slow to exit

Problem not solved. I installed and ran the diagnostic tool and restarted the computer. Program still closes slowly. It opens and runs fine. It's just taking much longer to close than it used to. I tried an older company file from before this problem appeared and it also closes very slowly. Window 10 is completely up to date and so is Quickbooks.

Fiat Lux - ASIA
Level 15

Quickbooks suddenly very slow to exit

@contactc 

Install the trial license of QBD 2021 to open your company file and notice for any difference.

contactc
Level 1

Quickbooks suddenly very slow to exit

I was afraid to install the free trial version for fear I may not be able to go back to the original program. 

However, I did discover something that may be a clue. This is a multi-user license and we normally run it in multi-user mode. I found that if I run it in single user mode and close the company, it closes quickly like it used to even in multi-user mode. [The company file sits in a Public (shared) folder on the hard drive associated with the computer I use (as it always has) if that matters.]

ssamuels
Level 1

Quickbooks suddenly very slow to exit

I have exactly the same issue.  VERY slow to exit and only in multiuser mode.Our larger company file takes almost 2 minutes to close when in Multiuser mode. Single user mode is about 10 seconds.

We are using Desktop Pro Plus 2020. 

Has there been further discussion on this? Has your problem been solved contactc? 

RCV
QuickBooks Team
QuickBooks Team

Quickbooks suddenly very slow to exit

Let's perform some troubleshooting steps to install QuickBooks Desktop on your computer, timdynon.

 

If you have issues with the performance of your QuickBooks Desktop, it's possible your company file is the root cause. QuickBooks' performance decreases as the size of the company file increases. There are no actual limits on the size of your company data file and performance issues happen if your network can't handle large data files. To learn more about this one, check out the Resolve QuickBooks Desktop performance issues: Manage your data file article for more details.

 

If the same thing happens, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software. 

 

If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Visit our Help Articles page for more insights about managing your business in your software.

 

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always. 

Fiat Lux - ASIA
Level 15

Quickbooks suddenly very slow to exit

@ssamuels 

How big is your file size?

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