Quickbooks won't back up

Open the sample file. Can you create the backup file?

Hi Rose

I tried what you posted.  Did not work.  When I did the verify data, it found no problem.  So then I went to rebuild your data.  I got the message that I had to back up my account first, which I am not able to do because each time I try to back it up, it says FAILED.

Anything else I can do or try.

Robyn

No I cannot create a backup file.

Hi there. I've got you covered, and let's work this out so you can proceed to create a backup copy of your QuickBooks Desktop (QBDT) company file.

Since the Verify and Rebuild data didn't work, I recommend we proceed to use the QuickBooks Tools Hub instead to repair your QBDT application. I'll gladly input the steps below. To begin, here's how:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.6.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right or you can select About to view the version.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Know that if you can't find the icon in computer, you can search for it in the Windows for QuickBooks Tool Hub, and then click the app.

For more information about the process, please see this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Once done, you can now create a backup copy of your company file. See this article for a detailed step: Back up your QuickBooks Desktop company file.

If the issue persists, I suggest contacting our Customer Care Team. This way, they can schedule a screen-sharing session with you and a representative will be assigned to determine the root cause of the problem. Check this article to get in touch with our support team: Contact QuickBooks Desktop support.

Additionally, I've got you this article to help you handle issues within your QBDT company data: Fix data damage on your QuickBooks Desktop company file.

Know that I'm determined to help you get this sorted out as soon as possible. If there's anything else that you'd like me to help you with, don't hesitate to reach out to me by clicking the REPLY button below. I'll be more than happy to assist you once again. Take care, and have a nice day. 

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@boobers13 wrote:

No I cannot create a backup file.

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@boobers13 

If you can open the sample file but the same error persists, you should reinstall your program. 

Hi all ....

Thanks for all your help.  I will keep all of the emails and information that you sent.  I ran the "repair file and network problems".  The tool did not find any problems.  Since I tried the "verify data" and it closed QB, I tried the old "reboot the computer" to see if that would make a difference.  Well, it must have gotten rid of the gremlins in QB.  I opened up QB and checked my last entries from 11/07/22 and all of them were in QB.  I then ran the back up and it took.  Tried it twice and both times it worked.

I do want to say that this is a great community and your help has been invaluable.

Thanks for the update, @boobers13.

I'm happy that your company file is now up and running. I appreciate all your efforts in following the steps above. Please remember that we can always assist you with any other QuickBooks issues.

Have a wonderful day!