Quickbooks won't back up

Open the sample file. Can you create the backup file?

Hi Rose

I tried what you posted.  Did not work.  When I did the verify data, it found no problem.  So then I went to rebuild your data.  I got the message that I had to back up my account first, which I am not able to do because each time I try to back it up, it says FAILED.

Anything else I can do or try.

Robyn

No I cannot create a backup file.

Hi there. I've got you covered, and let's work this out so you can proceed to create a backup copy of your QuickBooks Desktop (QBDT) company file.

Since the Verify and Rebuild data didn't work, I recommend we proceed to use the QuickBooks Tools Hub instead to repair your QBDT application. I'll gladly input the steps below. To begin, here's how:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.6.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right or you can select About to view the version.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Know that if you can't find the icon in computer, you can search for it in the Windows for QuickBooks Tool Hub, and then click the app.

For more information about the process, please see this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Once done, you can now create a backup copy of your company file. See this article for a detailed step: Back up your QuickBooks Desktop company file.

If the issue persists, I suggest contacting our Customer Care Team. This way, they can schedule a screen-sharing session with you and a representative will be assigned to determine the root cause of the problem. Check this article to get in touch with our support team: Contact QuickBooks Desktop support.

Additionally, I've got you this article to help you handle issues within your QBDT company data: Fix data damage on your QuickBooks Desktop company file.

Know that I'm determined to help you get this sorted out as soon as possible. If there's anything else that you'd like me to help you with, don't hesitate to reach out to me by clicking the REPLY button below. I'll be more than happy to assist you once again. Take care, and have a nice day. 

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@boobers13 wrote:

No I cannot create a backup file.

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@boobers13 

If you can open the sample file but the same error persists, you should reinstall your program. 

Hi all ....

Thanks for all your help.  I will keep all of the emails and information that you sent.  I ran the "repair file and network problems".  The tool did not find any problems.  Since I tried the "verify data" and it closed QB, I tried the old "reboot the computer" to see if that would make a difference.  Well, it must have gotten rid of the gremlins in QB.  I opened up QB and checked my last entries from 11/07/22 and all of them were in QB.  I then ran the back up and it took.  Tried it twice and both times it worked.

I do want to say that this is a great community and your help has been invaluable.

Thanks for the update, @boobers13.

I'm happy that your company file is now up and running. I appreciate all your efforts in following the steps above. Please remember that we can always assist you with any other QuickBooks issues.

Have a wonderful day!

Hi 

How were you able to solve the problem with your Quickbook for backing up cus am facing the same problem 

Hi how were you able to solve the problem with your Quickbook for backing up 

@Chiamaka05 

What QB Desktop year version?

Thank you for joining the thread, Chiamaka05.

QuickBooks Desktop may fail to back up a company file due to data corruption, file location issues, permission errors, or security software interference.

First, ensure that your QuickBooks Desktop is up to date. Updates address common issues and improves overall performance.

Next, check where your backup is being saved. If it's on an external drive or network folder, make sure you have the permissions and enough storage space. Saving the backup directly to your local computer provides a more reliable option and helps eliminate problems associated with the original save location.

If you’re still unable to back up your company file, we can test whether the issue might be file-specific. Open a sample company file and attempt to create a backup.

If the sample file backs up successfully, it indicates that your company file may have some data issues. To fix that, use the Verify and Rebuild Tool to identify and repair any corruption or errors within the file.

Additionally, reopening QuickBooks as an administrator may help resolve access-related challenges. To do this, simply close QuickBooks, right-click on its desktop icon, and select Run as Administrator before continuing with the backup process.

Lastly, consider verifying whether your security software or firewall is preventing QuickBooks from saving backup files. Try temporarily disabling them while testing the process to identify if they're causing the issue, and be sure to enable them again once the test is complete.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

Version 18.0

@Chiamaka05 

Install the trial version of QB Desktop 2018 Enterprise, upgrade your company file and create a backup file. Did you encounter the same problem?

How do I update it and hope am not going to loss my file 🥺

How were you able to solve your back up problem, I need your help I don't want to lose my file

You can contact @Fiat Lux - ASIA directly via email and ask them to share the installer file for the trial version of QB Desktop 2018 Enterprise.

Hi 

Please I need help with my quickbook I can't back up my file again, I have tried backing up with my flash but it wouldn't it gets to 30% and displays "failed" I have even tried backing up on desktop but still the same thing and I have also tried the "rebuild data and verify data stuff" still no results

Hello there, Chiamaka05.

I appreciate you performing the troubleshooting steps to resolve the issue regarding backing up your file in QuickBooks Desktop (QBDT). Allow me to chime in for additional info regarding this matter.

First, I recommend updating your QBDT to the latest release mentioned by my colleague above. I will outline the steps to accomplish this, which will address common issues and enhance overall performance.

Here's how:

1. Go to Help and select Update QuickBooks Desktop.
2. Select Update Now, then Get Updates.
3. Close and reopen QuickBooks to install the update again.

If you're using QBDT for Mac, you can check out this article for detailed steps on how to update: Update QBDT to the latest release.

Another way to resolve this is to use the QuickBooks Tool Hub this will fix the common issues that prevent you from backing up your file. Here's how:

1. Close QuickBooks Desktop.
2. Download the latest version (1.4.0.0) of the QuickBooks Tool Hub and save the file where you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. After the installation is complete, double-click the icon on your Windows desktop to open the tool hub.

After that, from the Tool Hub, run the Quick Fix my Program. Here's how:  

1. In the QuickBooks Tool Hub, select Program Problems.  
2. Click Quick Fix my Program.  
3. Start QuickBooks Desktop and open your data file.

On the other hand, you can also check for software interference or your Windows Firewall, which is preventing you from saving backup files in QuickBooks. Consider upgrading to a supported version to ensure compatibility. 

If you have any additional questions, please don't hesitate to reply below.

@Chiamaka05 

Have you contacted Fiat Lux? You need to use the trial version of QB Desktop 2018 Enterprise to isolate the problem.