Solved

Quickbooks won't back up

Forum|Forum|3 years ago
November 7, 2022
20 replies
146 views

Hi all

I am the treasurer for a non-profit. Tonight, when I went to backup my files, halfway through the backup, the backup stops and it just says "failed". No error code or anything. I have never had this problem before. I tried unplugging my external hard drive and it still gave me the same message. I even tried backing it up to my computer desktop and got the same message. I checked the external HD and there is plenty of room left on it. I have tried 8 times and each time it failed.

I am using Quickbooks non-profit 2018 on a Windows computer running windows 10. The last time I backed up was October 30th and had no problem. As I said, this has never happened before.

Any help would be greatly appreciated.

Robyn

QuickBooks Desktop

Best answer by Rose-A

Let’s work together and get your data backup, boobers13.

When it comes to resolving file-related issues in QuickBooks Desktop, verifying and rebuilding your data is a good place to start.

To Verify Data:

Click Window at the top menu bar, then Close All.
From the File menu, choose Utilities.
Tap Verify Data.

To Rebuild Data:

Click Window at the top menu bar, then Close All.
From the File menu, choose Utilities.
Hit Rebuild Data.
You will receive a warning message to backup your company file, press OK.
Click OK when you get the message "Rebuild has completed".

After that, we can go back and backup your company file. Here's an article with detailed instructions: Back up your QuickBooks Desktop company file.

Feel free to let me know if there's anything else you need, boobers13. I'm always here to keep helping.

Fiat Lux - ASIA

Level 14

Open the sample file. Can you create the backup file?

B

boobers13Author

No I cannot create a backup file.

MichelleBh

Level 8

Hi all ....

Thanks for all your help. I will keep all of the emails and information that you sent. I ran the "repair file and network problems". The tool did not find any problems. Since I tried the "verify data" and it closed QB, I tried the old "reboot the computer" to see if that would make a difference. Well, it must have gotten rid of the gremlins in QB. I opened up QB and checked my last entries from 11/07/22 and all of them were in QB. I then ran the back up and it took. Tried it twice and both times it worked.

I do want to say that this is a great community and your help has been invaluable.

Thanks for the update, @boobers13.

I'm happy that your company file is now up and running. I appreciate all your efforts in following the steps above. Please remember that we can always assist you with any other QuickBooks issues.

Have a wonderful day!