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wickstrome
Level 1

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

I can view previous 1099s under the client in the client tab. I'm using Quick Books Self Employed. This has worked fine for the past couple years. The email address I use for all accounts has not changed. This is the same email address that received the "your tax forms are ready" email from quickbooks.
6 Comments 6
Jovychris_A
Moderator

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

I can see that this seems to work fine for a couple of years in viewing the previous 1099s under the Clients' tab, @wickstrome.

 

Let me help you view 1099s as what you do yearly.

 

For QuickBooks Self-Employed, you'll have to sign in using this URL: https://selfemployed.intuit.com/login for you to view the account normally and view 1099s. This will help you avoid creating a new account moving forward.

 

Here's how:

 

  1. Go to this link: https://selfemployed.intuit.com/login
  2. Enter your QBSE User ID and Password.
  3. Then, click the Sign In button.

 

I'm adding these articles as your reference for more details:

 

Feel at ease to let me know if you need further assistance in seeing follow-up questions in the Community. I'll be more than happy to help. Have a nice day.

wickstrome
Level 1

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

I think this is incorrect since I received notice that my 1099 is ready to be viewed.  I don't need to will out a W9.

wickstrome
Level 1

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

The docs you linked state I need to get an invite from my client to fill out a W9.  W9 has already been filled out.  I received a notice email from QB that my 1099 is ready to be downloaded.  I'm not sure what else I'm supposed to do here.

Adrian_A
Moderator

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

Thanks for getting back to us, wickstrome.

 

Since you've received an email that your 1099 forms are ready to be viewed, ensure that you use the correct login link.

 

You can use this link to log in: https://selfemployed.intuit.com/login.

 

I'll be around if there's anything that I can help with. Keep safe!

wickstrome
Level 1

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

This is the process:

  • I click the link in my email.
  • My browser directs to selfemployed.intuit.com/contractor/1099invite
  • page has info about creating an account so i click "log in"
  • browser redirects to log in form, i enter my username and password and click "accept invitation"
  • browser forwards to the 2FA screen, i enter the 2FA number that i receive via text
  • the next screen has "We couldn’t create your account Your 1099 forms are not available online. You’ll still receive a copy of your tax forms in the mail."

 

my suspicion is something is broken on intuit's side.  i shouldn't be served an error form stating that an account can't be created since there is no account to create.  i already have an account.

 

possibly unrelated, but in turbo tax, i get notification that it wants information since it says i am a member of the clergy.  at no point did i select that i was clergy and i have double checked several times.  there are similar posts on reddit about that issue.

 

i think this might be another problem that was missed by Intuit's QA team.

 

how do i fix this? i need to get my 1099 electronically so i can file my taxes.

MaryLandT
Moderator

RE: 1099 viewing. I get "We couldn’t create your account" after attempting to sign-in. This all worked fine last year. Why is intuit trying to create a new account?

Thank you for sharing the steps you've made to access and view your 1099, wickstrome.

 

I've checked and there isn't a report about the error you're getting when accessing your existing QuickBooks Self-Employed (QBSE) account.

 

Let's perform some troubleshooting steps to isolate and get rid of the error. You can start by opening the link on your email through a private browser and perform the task there. 

 

If that works, you can go back to the regular browse and clear its history. Follow the steps for your browser.

 

After that, make sure to restart your browser for changes to take effect. Then, accept again the invitation by clicking the link on your email.

 

If the same issue persists, I recommend contacting our QBSE Live Team. That way, they can check if there's an issue with your existing Intuit account.

 

Here's how:

 

  1. Select Assistant from the top bar.
  2. Type or say “Talk to a human.”

  3. Choose Message an agent (Live chat), Call an agent, or Get a callback.

  4. Keep in mind, some options are only available at certain times.

  5. They're open M-F 6 AM to 6 PM and Saturday 6 AM to 3 PM PT.

 

If you still can't access your QBSE account, you can ask your employer to send a copy of your 1099 via email.

 

You can read this guide: 1099s in QuickBooks Self-Employed. This will give more details on how to access your W-9 info and 1099 form.

 

Stay in touch with me by commenting below if you need additional information about this. I'll stay around until you're able to access your 1099 account.

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