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a_sd91773
Level 2

504 Gateway Time-Out today 1/6/2020

Good Morning, I tried to login for the past 30 minutes but received "504 Gateway Time-Out" .

 

Is there a phone number or a website where Quickbooks post status update? Or where can we report the outage to Quickbooks?

 

What is the number to call if we cannot login to our account?  

51 Comments 51
jabrenda
Level 2

504 Gateway Time-Out today 1/6/2020

I am having the same issues.  I just thought it was because I had a new computer.  I tried clearing my history/cookies, restarting my computer and have had no luck.

PAR
Level 1

504 Gateway Time-Out today 1/6/2020

I am having same issue in NJ. Does anyone have any idea when this will be fixed?

NWEC
Level 1

504 Gateway Time-Out today 1/6/2020

[removed]

sentientacademy
Level 2

504 Gateway Time-Out today 1/6/2020

same issue here, I think we are seeing a pattern here. it's not cool to have this to start out 2020 when we are all trying to close 2019. I can't get any help because it asked me to log in if using QBO but I can't get past 502 and 504 error messages.

a_sd91773
Level 2

504 Gateway Time-Out today 1/6/2020

Now whenever I tried to login, QB redirects me back to Sign In screen. 

sentientacademy
Level 2

504 Gateway Time-Out today 1/6/2020

same issue in Alpine, Utah

sentientacademy
Level 2

504 Gateway Time-Out today 1/6/2020

The mobile app worked for me but who closes the month on mobile app?!? We need QBO up especially it's sales pitch is that it's always up ????? Until we really need it for year-end then let's sit around for help.

 

arishel
Level 2

504 Gateway Time-Out today 1/6/2020

We are having the same issue.  Bad Gateway and Gateway Time Out errors.  It is very frustrating that we are required to login to submit a help request, yet we cannot login, and there is no phone number for customer support, and we have received no notification from QBO that there are issues.  The discontinuation of phone support is leading my company to consider switchin to a different provider.

kgosney
Level 1

504 Gateway Time-Out today 1/6/2020

Same issue here. Any idea when this will be fixed?

guardian_pet
Level 1

504 Gateway Time-Out today 1/6/2020

Same here in TN.  We tried calling and the wait time is over an hour - that's after you get through all the automated prompts.  Reboot doesn't help.  Still getting the error.

Ellis Landesign
Level 1

504 Gateway Time-Out today 1/6/2020

We are having the very same issue in Atlanta, GA, and it is NOT a problem on our end. Clearly, this is an Intuit issue. So, when will there be a resolution? We are in the middle of quarter-end and year-end. Therefore, this is a very serious interruption to our business. Pro-rata refund is in order.

elegantes
Level 1

504 Gateway Time-Out today 1/6/2020

i was able to get around this by installing the windows app of qbooks then going to HELP, reset app data

 

was the able to login to my account with all things ready to go.  

Ellis Landesign
Level 1

504 Gateway Time-Out today 1/6/2020

It seems I've found a work around. Go to the bottom of the support page where is says need to get in touch? It will redirect you to a log-in, and try logging in with your credentials. it worked for me.

 

 

 

TW45
Level 1

504 Gateway Time-Out today 1/6/2020

Check here when you need a QB online status update:  http://status.quickbooks.intuit.com/

Kristine Mae
Moderator

504 Gateway Time-Out today 1/6/2020

Good day everyone,

 

Some of our users are experiencing this issue. Our engineers are already working to get this fixed as soon as possible.

 

We'll keep you in touch for any updates. You can also check this link for the status of issue. 

 

We're here to lend a hand. Please let us know if there's something else that we can do for you. 

Dandelionsdigi
Level 2

504 Gateway Time-Out today 1/6/2020

I'm having the same issues loggin in here in Philadelphia. Very frustrating...and why doesn't Quickbooks act like the large company they are and send us outage notices????? Or at least post them on the website?

Dandelionsdigi
Level 2

504 Gateway Time-Out today 1/6/2020

You should at least be posting a notice on your website or even better - sending emails or texts to clients about the outage. All our other software vendors do that when there is an issue.

 

a_sd91773
Level 2

504 Gateway Time-Out today 1/6/2020

Hi Kristine Mae,

 

I tried to click Subscribe to updates on the Quickbooks status page but nothing happened.

 

 


@Kristine Mae wrote:

Good day everyone,

 

Some of our users are experiencing this issue. Our engineers are already working to get this fixed as soon as possible.

 

We'll keep you in touch for any updates. You can also check this link for the status of issue. 

 

We're here to lend a hand. Please let us know if there's something else that we can do for you. 


 

mdarocha
Level 2

504 Gateway Time-Out today 1/6/2020

Same issues here in Boston.  Pretty infuriating considering something similar also happened last month.

RRF
Level 1

504 Gateway Time-Out today 1/6/2020

Same issue, here in TN. Beyond frustrated that there hasn't been an email to inform or update us!

ShameOnYou
Level 1

504 Gateway Time-Out today 1/6/2020

You need to send out a notification for stuff like this. What a shame that Intuit is this size of an organization and your service is this poor.  Shame on whoever is responsible for this.

JenoP
Moderator

504 Gateway Time-Out today 1/6/2020

Hi everyone.

 

We'll let you know as soon as we get this working again. Please go to this link and click Subscribe To Updates to receive notifications as soon as updates are posted: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z#subscribe-modal-gth329fb8w4z.

 

We appreciate your patience while this is being worked on. 

anthonycabaniss
Level 1

504 Gateway Time-Out today 1/6/2020

Come on Quick books we got checks to put in and your down with this 504 Gateway Error !!! Please hurry up and fix this so we can all get back to work :/

visionarypinc
Level 1

504 Gateway Time-Out today 1/6/2020

It's working ! Thanks!

 

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