941 form interview is missing a place to add where payroll records will be kept after business closes.

Hey there, @Blairbooks. Congrats on your first post in the Community!

I'm happy to help out with this. QuickBooks doesn't fill out this line on the 941. At this time, all final 941 forms must be manually submitted to the IRS via mail or directly on their EFTPS website.

Please touch base with us here if there's anything else you need, I'm determined to ensure your success. Cheers to a safe and productive week ahead.

I had this same issue.  The email from Intuit specifically stated:

"Step 2. Be sure the final return checkbox is checked as well as the full name of the person keeping the final payroll records and the complete address where those records will be kept is entered on the Federal 94x Interview Worksheet and resubmit your return. "

I have reviewed the interview form and spent an hour online with chat telling me all sorts of misinformation about changing the mailing address on the submission, etc. - ignoring what the email said, ignoring the fact that there is nothing on the interview form, etc. I finally got frustrated and ended the chat.  Since I can't find a phone number to get desktop payroll support, I guess I will print and mail it instead. What a waste of my time with chat though.

can you tell me where on the EFTPS site I can submit forms?  I am not seeing that option.

Hi meritagesue, 

You'll want to make sure that you're opening the 941/Sched B form so you can view the "If your business has closed or you stopped paying wages" option. However, if you're still unable to see it, you can get the latest payroll tax table update to successfully view the option.

Please check this article for more information and detailed steps: Get The Latest Payroll Tax Table Update.

Also, you must enroll in the federal Electronic Tax Payment System (EFTPS) first so you can submit forms. Here's an article for more information: Understanding the E-File and E-Pay services.

If you need more help about QuickBooks, just let me know. I'm always right here to help.

My 941 has the business closed checkbox option, mine was rejected because I did not in a separate letter confirm the name and address of the person who will be holding the records.   Per the email from Intuit, it appears that this should be possible on the interview sheet, and while I thought that the update yesterday gave me the latest, I did a new update this morning and I see this on the interview sheet now.   One of the forms had this previously, so I don't know if it was this one and it was lost in a prior update and back again now? 

My one remaining question is will the information be transmitted to the IRS electronically (added info about records storage) or as Michael stated, do I need to print and mail instead? 

Good day, meritagesue.

Rejected forms by the agency need to be corrected before resubmitting them.

Below are the steps to complete the process:

1. On the File Forms screen, go to the E-Filings section.
2. In the Status column, if the status is Agency Rejected, then the agency has rejected the form and sent a reason code and possible solutions.
3. Click the Agency Rejected link.
4. In the E-filing Rejected window, review the form information and the problem and solution messages sent by the agency.
5. Click Close to close the E-filing Rejected window.
6. Resolve the problems that caused the form to be rejected.  Follow the solution sent by the agency (from step#4).
7. Resubmit the payroll tax form.
8. Check the status of the form you have resubmitted.

To learn more about this process, you can check the following article: Handle an e-filed form that has been rejected by the agency.

Also, I'm including these articles to help guide you more in filing payroll forms:

• E-file 940, 941, and 944 tax forms.
• 941 Rejected: The Business Name Control does not match what the IRS has on file for the Federal Empl....

Let me know the result once you've tried the steps. I want to make sure this issue is resolved and I'm here to provide further assistance whenever you need it. Have a productive week!

I have done all of those things Maria - my question is whether what Michael advised above is accurate, that a final 941 can only be submitted by mail in order for the records storage person information to be provided to the IRS?

Good Evening, @meritagesue. 

Thank you for your feedback. I'm happy to assist you with submitting your 941 forms. 

After reviewing this thread, my colleague @Michael K did provide the correct information. 

When submitting your 941 forms, the final form has to be submitted manually to the IRS by mail or directly on the EFTPS website. I'm going to provide you the EFTPS website with some additional information about submitting it through their website as well: 

Electronic Federal Tax Payment System  

If you have any more questions or concerns. please Reply to this thread. Happy Wednesday! 

Thank you, I will submit by mail.  I am already enrolled on the IRS EFTPS site but do not see an option for submitting this form with the notes, so I think a mailed version is my best option.