Account Deactivated

Hi there, Deactivated. 

Thank you for reaching out to the Community. Have you tried opening your account in a private browser and check if the error is showing there? The private window will not save any history making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If the alert isn't showing when in Incognito mode, clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate. Otherwise, you can try using other supported browsers to be thorough. 

Otherwise, If the error persists, I highly recommend getting in touch with our Support Team again. They can check whether there is an ongoing issue or your account is on security hold. 

I'll be adding again the steps to contact us to help other users like you. Here's the process: 

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us. 
3. Click Talk to human. 
4. Select the way you want to connect with us. 

Please update me on how this goes. I want to make sure this is taken care of. I'll be right here if you need further help with anything in QuickBooks. Stay safe!

Hello AileneA,

Yes, I've tried multiple browsers and cleared the cache. I'm unclear how I'm supposed to do the second step since I cannot log in to go to the help menu. When I try to reach out to support on this account they tell me that my account is already active, because I literally had to create another account to even post this.

There is over $700 in my quickbooks cash account and I would really just like my data back as well as a reason for WHY this happened to begin with. Please have support reach out to me since I cannot contact them with the correct account because it has been deactivated!

I'm really frustrated... I went with quickbooks to NOT deal with hassles and I feel like it's been a total hassle. :(

Hello AileneA,

Yes, I've tried 3 browsers, clearing cache and cookies, incognito mode, it's the same on my android app as well.

I'm very frustrated. How am I supposed to Go to the Help menu when I can't even sign in to the account? I tried using this account to contact help and they just tell me my account is active... because it's not THIS account I'm trying to fix.

Please can someone from Security reach out to me? I had over $700 dollars in my quickbooks cash account and I'm just extremely frustrated. I signed up for Quickbooks because I didn't want hassles... and now I have a ton.

I need assistance. The normal channels don't work. Please contact me.

I appreciate you for getting back to this thread, Deactivated. 

I want to ensure you'll get back to business in no time. Thus, I'm here to help you with connecting to our Support Team to look into your account securely.

First, open this link so you don't need to sign in to your account to contact support: https://help.quickbooks.intuit.com/en_US/contact. From there, follow these steps:

1. Click on the Search for something else tab under What can we help you with? section.
2. Enter a short description of your concern on the Tell us more about your question: box.
3. Hit Search.
4. Choose a way to connect with support under Here's how to connect with a QuickBooks expert about "deactivated account contact ...".

Once connected, a live agent can look into your account securely and review the previous case you had. If necessary, you may ask for a higher level of support to assist you further.

When everything is in place, you may also check out the topics from this link for more tips and resources while working with QuickBooks in the future: Help articles, video tutorials, and more.

If you need additional assistance with your account or QuickBooks, please feel free to notify me by adding a comment below. I'm more than happy to help. Keep safe!

My company as well got deactivated and my entire company is shut down.  Intuit should be held liable for this and you cant talk to anyone who has a clue.  They cant even tell me why.  I am forced to seek legal help since they cant figure out how to fix a simple issue.  This should and is completely illegal.  I sent home 35 employees today cause they could not work or send out purchase orders or billings or even estimates.

I am having the same issue. There seems to be zero support on this. It’s really horrific to lose everything. How can Intuit operate this way. I need someone to contact me as there is no way to reach support!

This does not work because my account has been completely removed.

Hello there, @Cakemama. Let me route you to the best support available to assist you with your QuickBooks Online (QBO) account concern.

To get assistance immediately, I suggest visiting this article and scrolling down until the Can't get signed in? section page to get the contact number of the live support: QuickBooks Online Support.

Please be reminded that they're only available from 6 AM to 6 PM PT on weekdays and 6 AM to 3 PM on Saturdays.

Moreover, you can refer to the following topics from this resource for additional tips and resources while working with QBO in the future: Help articles for QuickBooks Online.

As always, you can reach out to us again or reply to me if you have follow-up questions. We're always here to help with any QuickBooks-related inquiries. Keep safe!

Kevin, this article you refer to is of no help at all.

When you go to QuickBooks online

link you sent you must be signed in to request support. I can’t sign in because my account has been completely deactivated. Why do you keep sending me to places that don’t work?

Hi, Cakemama. I can see that you've exhausted all possible steps to contact our support so you can sign in to your account.

As mentioned by my colleague above, our live support agents are only available from 6 AM to 6 PM PT on weekdays and 6 AM to 3 PM on Saturdays. 

As much as I wanted to help you with this matter, all account-related issues are directed to our live chat/phone support. They have the tools to pull up your account and assist you further in activating it. 

I'd appreciate it if you'll post an update on this issue, I want to ensure everything is sorted out for you. Know that the Community is always here to help if you have other queries.

Just to be clear one more time, there is no way to access the chat support unless you are logged into your account and I cannot log in. You have to be logged in to use the chat. Can you give me a telephone number to call when they are open?

Hello there, @Cakemama.

Allow me to chime in on this conversation to assist you further in contacting our Customer Care Support. 

To clarify what my colleague @Kevin_C mentioned above, the support's contact number can be found in this article: QuickBooks Online Support.

When accessing the article, scroll down to the last part until you'll see the Can't get signed in section.  The contact number is provided there when you have no resort left in accessing your account. 

Also, please be reminded that they're only available Monday through Friday from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT.

Additionally, feel free to browse through this article in completing your QuickBooks Online tasks: QuickBooks Online Help Articles.

Please don't hesitate to reach us again by leaving a comment below. We're always here to assist you all the way. Take care.

When I got ahold of a person they did not know how to help me. After trying help in the app and with a human I ended up canceling my account. QuickBooks was a total wast of my time.

i have discovered the same problem with my account. it was deactivated july 3, 2023 whil i was on vacation, only to come home the following weekend to find out, and of coarse they are not open to talk to anyone. so here i am on day 8 of calling twice a day to check on my case, day 3 of supposed to get a call back from a supervisor, which i was told this morning, that they had me scheduled for noon, and the rep would call me to see if they have reached out. and to my suprise, none of the actions that were promised in the last 8 days has came thru. My business is shut down, and cannot see who has outstanding bills or who owes me money. i call at least 2 -3 times a day to ensure the urgency of the matter, only to be met with call center people who all sound like robots repeating the same things. I would have never thought in all my time that quickbooks of all companies would be this bad on customer service and responsiveness. If anyone out there can tell me how they resolved there issues, or what they did to move on, as far as other software or anything, i am open for anything at this point. NEED HELP ASAP. they also give you a claim number, but that means nothing in there world. 

Know that this isn't the experience we want you to have.

We still recommend contacting our QuickBooks Online Support. They can provide you with the appropriate future updates regarding the issue you've raised. To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Good day, how do we contact the Chat when we are not able to sign in?

We also suddenly had this problem that our "company disabled".

We are from Malaysia. Please help urgently.
Yesterday everything was working fine, and our subscription hasn't expired.

This isn't what we want you to experience and we apologize for any inconvenience this has caused you, tlheah. Let me assist you by directing you to the appropriate support.

You can have the option to reach out to the Support Team by contacting the phone number provided at the bottom of this article since you can't sign in to your QuickBooks Online (QBO) account: QuickBooks Online Support. The support representatives have the necessary tools and will further assist you on why your company is disabled even if your subscription hasn't expired.

Furthermore, if you require to change your login credentials, please refer to this article for step-by-step guidance: Update or change your Intuit Account sign-in information.

Please keep us posted if you have additional questions regarding your account or any QuickBooks-related queries. I'll be more than happy to assist. Take care.

I just had the same thing happen to my firm (with zero warning) in both Canada and the US. We have been shut down for 36 hours now waiting for them to reactivate the accounts. Every single one of my staff have to call in and profile 2 pieces of ID to each Canada and USA support. This is an absolute joke and beyond frustrating. Embarrassing for me as a firm owner. Support team is also useless (with all due respect) all they tell you is go in the chat - WHICH YOU NEED AN ACCOUNT FOR!! We are now having to file returns late for clients which has financial implications and reflects poorly on our firm and when it’s a 100% issue with QBO. So over this company and will be moving to another platform! 

PS - like the other users above, had to create a new account to post this and get on with support via chat. Wonder how long before they deactivate that one… somebody must be paid by the activations.