Save & Close Not Working

Hello @03789b,

We want to help you with your concern in QuickBooks. However, we need more information about it to provide the right resolution and to get this sorted out promptly.

Can you share with me the issue when saving a transaction? If you can add more details or screenshots it will help provide an accurate solution for the problem.

In the meantime, you can check the following articles to learn about the account registers, as well as how to edit transactions in the chart of accounts:

• What are account registers in QuickBooks Online?
• Find, review, and edit transactions in account registers

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead. 

I guess I entered the question on the wrong line.

The problem is this:  Now when I click "Save and Close", it saves the work, but doesn't close the screen.  It always has in the past, but not now.

Hi there, @03789b.

I appreciate you taking the time and providing great details to the concern.

We can perform some basic troubleshooting steps. This way, you'll be able to close your transactions successfully. You can open your QuickBooks account using a private window. 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

You can read our help articles in case you need tips and related links in the future.

Feel free to leave a comment below if there's anything else you. I'm always around to help with any QuickBooks issues you may be having.

Again, no, this doesn't work.

Clearly if multiple people are having the same issue, there's a problem on your end. It's not everyone else's cache causing the issue.

Thanks for following this thread, tstruminger.

This isn’t what I want for you. Let me route you in the right direction to fix the issue.

We’ll have to determine the cause of why your screen (QBO) doesn’t close when selecting the Save and close option. It requires us to gather personal data to open an account. For safety purposes, I recommend contacting our QBO Care Team.

They can perform in-depth troubleshooting in a secure space. They can also create an investigation if other customers are experiencing the same issue.

1. Click the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter the issue/topic in the field box.
3. Press the Get help from a human link and follow the on-screen steps to complete the process.
4. Select Chat or Callback.

For resources to efficiently perform any QuickBooks tasks, click here to access our self-help articles. Make sure to choose the topic, so you can access the guide easily.

Feel free to visit the Community again if you have other questions or concerns. I’ll get back to answer them for you. Have a good one.

We have been having the SAME issue with no help or explanation from support