Amazon Business App Sync - Missing Account Ledger (Quickbooks Online US)

Thanks for taking the time to reach out to us about the banking error, Nerd.

I also appreciate the amount of details an screenshots you shared to help us understand the issue. 

However, I checked our list of alerts and I can't see anything related to this error with Amazon Business App. 

I understand that you already reached out to our post support teams about this. However, it looks like you already tried all possible troubleshooting steps that we can provide in the Community.

In this case, I would recommend reaching out to our phone support team once again. They can take look at your previous case and check if there are any update.

Here's how to reach out to them:

1. Click Help at the upper-right hand side of QBO.
2. Type in the bank Error and press Enter.
3. Select Contact Support, then type in the bank error once again.
4. Click No, I still need help.
5. Select Contact Support Team, then click Chat with us.

You can also visit this article for more information about their contact details: QuickBooks Online Support.

Allow me to share a couple more articles in case you need more reference and guidance when working with your banking transactions: 

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

 Let me know if the support teams was able to help you sort this out. You can also post more questions if you need anything else. 

So far I've opened two tickets with Intuit support, one on the 24th and one on the 27th.  Each one has been escalated, or at least that's what Intuit is telling me.  The first ticket I spent a 45 minutes of my time speaking to a representative of Intuit.  The second call on the 27th I spent 2 hrs and 15 minutes on the phone.  That's a total of 3 hours I've spent trying to get this sorted out and there still has been zero resolution for my issue.  Pretty upset with the lack of effort from Intuit to get this issue actually resolved.  I need to get this issue sorted out, and no one seems to know how to fix it.

Hello Nerd,

I am relieved to hear someone has experienced the same issue I am encountering. Unfortunately, I do not have any insight as to how to solve it.  We were also instructed to "re"-sign up. I initiated the process this morning and cannot get the QB/Amazon app to accept the credit card associated with the account. The app automatically downloaded the transaction vendor as Amazon Business, which I did not want, so changed the vendor to Amazon, but I can't think that has anything to do with the problem. Our issue mirrors yours in that it will not accept the credit card path assignment, which has not been modified in years, and strands us with the same error message you are receiving.

Hopefully the fact that this is not an isolated issue will help expedite the fix for both of us.

In my experience the chat tool is worthless. I have tried chat and each time I am told the technician cannot help me, by the tech and to call the support number.

I just ran into this same exact issue after we lost the Amazon Business App connection in late February and finally got the client to reconnect it. I went into the 'App settings' and under the Defaults tab I changed the Category and Payee back to what they were previously before the update. Changing one or both of these seems to have fixed the issue. All the transactions now say "Add" instead of "Review." I also plan on going back through any expenses that did go through and making sure the payee is Amazon for continuity. Why on earth the "Amazon Business" payee was added when everyone had already been using "Amazon" is just beyond me. I assume that's what's causing the issue with the missing ledger account but I can only tell you what worked for me.

Thank you so much for your post. I've spent a total of 16 hours talking to different Intuit support and got no where. I followed your recommendation about going to app settings and then defaults and changing the payee from amazon business to amazon. My nightmare is over.

You're the best

Thank you!!! This was the only thing that finally worked for me. I found this post after hours of trying to figure this out.