Bill Entry Screen now has large empty columns

Hello there, @kstewart.

Thanks for posting in the Community space and providing a screenshot.

The display or view settings on your QuickBooks Desktop (QBDT) can cause display issues. To fix this, let's modify QuickBooks DPI settings.

Here's how:

1. Close QuickBooks Desktop (QBDT) and open the Windows Start menu.
2. Type "QuickBooks" into the search.
3. Right-click the QuickBooks icon and tick Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab and place a checkmark in the Disable display scaling on high DPI settings box. 
6. Hit Apply, then OK.

Once done, re-open QBDT to double-check. If the same thing happens, consider checking out this article and proceed to Step 2: Adjust your view preferences in QuickBooks section for more troubleshooting steps: Fix screen issues in QuickBooks Desktop.

For future reference, check out this article to learn how to pay bills in QBDT.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day.

Ive tried all these steps and the empty column is still there. These steps do not remove the issue.

Joining you here to help you sort this out, kstewart.

Aside from the steps that were shared with you, we have other troubleshooting steps to recommend.

You can use the QuickBooks Tool Hub or repair the software since you're still getting the same issue. This tool resolves some of the most common errors and unexpected results when working in the program.

Here's how to use it: 

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once done, double-click the icon on your Windows desktop to open the tool hub.
6. Look for Program Problems, then select Quick Fix my Program.
7. Start QuickBooks Desktop and open your data file.

After that, log back in and check if the empty columns are no longer there. Let me share these articles for additional details:

• Repair Your QuickBooks Desktop for Windows
• Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub

Please add another reply to this thread if you have more questions for us. We'll make sure that everything is working out. 

There is nothing wrong with the software. It doesn't require repair.

All 25 users in our company see the same empty white column when they look at a bill.

I appreciate your patience in following the provided troubleshooting steps, @kstewart. It has been hard for you and your business.

Since this issue affects not only a few but moreover 25 users experiencing the same screen display issue, for now, it is best to connect with our QuickBooks Desktop Support Team. They have the tools to pull up a screen share to look into your account to find the cause of this concern.

To speak with one of our experts from QuickBooks Desktop Payroll. Please follow the steps below to contact support:

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose to Message an Agent or Talk to a Specialist.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can utilize this article to learn more about handling checks: Create, modify, and print checks in QuickBooks Desktop.

Please don't hesitate to reach out if you need assistance with QuickBooks-related concerns. Have a nice day!

I've spent more then half the day working with tech support to try and fix this problem and they couldn't figure it out either. Still no solution to this issue.