Broken Invoices

My post above was truncated

The help feature keeps returning the message "I’m having some technical difficulties right now" since contacting QBO about this issue. You know there's a problem but refuse to address the issue. Please fix the problem since this is still a beta version of QB.

Let me help you get past the invoice issue, Dave.

In the new invoice layout, a zero is displayed even when no product or service is selected. To work around this, you can add custom fields. This will allow you to avoid creating a separate line for the service overview, project number, and service dates of the client. I'd be pleased to guide you through the steps.

1. Go to the Gear icon and select Custom fields.
2. Choose Add custom field or Add field.
3. Input a name in the Name field.
4. Tick the All Sales forms checkbox.
5. To display the custom field on printed and delivered forms, turn on Print on form. Otherwise, it'll only appear in QuickBooks Online (QBO).
6. Click Save.

For more detailed information, check out these articles:

• Add custom fields to sales forms and purchase orders in QuickBooks Online (Plus and Essentials)
• Create and edit custom fields in QuickBooks Online Advanced

Regarding the Help menu, aside from chat, you can also schedule a callback or directly dial our number found in this article: QuickBooks Online Support.

Just in case you want to personalize and add specific info to your sales forms, you can visit this article for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any other concerns regarding your invoices, feel free to hit us up. We've got your back.

I figured QB was trying up-sell me to a more expensive subscription by adding useless zeros to any line I select then make me pay more to get rid of them. I can edit them out but I shouldn't have to do that.

Shame on QB!