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islandgh
Level 1

Changes in Inventory Module Causing Costing Errors (Please Help!)

Hello,

 

I am very desperate for help and cannot find a solution and answer to my problems outlined below.

 

My company is a manufacturer. Historically, we've set up 'Inventory Parts' (based on our products) in the item listing just to create invoices for the customer. So inventory was not properly managed (negative quantity balances and $0 posted to a generic Cost of Goods Sold account for every AR invoice). We maintained our books and inventory GL accounts through general journal entries.

 

Recently, I tried to clean up everything within the inventory center and begin an actual process. My steps included:

1. Adjusting inventory quantities/value on hand to zero as of 2/28/21 (including inactive items)

2. Reorganizing our current items and recategorizing them as 'Inventory Assembly'

3. Updating each item profile to the correct GL accounts and user defined costs

4. Creating a fake vendor and fake bills to intake the actual quantity and value on hand as of 3/1/21 into the corresponding items / assemblies

 

But after completing these steps, Quickbooks is now recalculating costs based on the changed GL accounts and unit costs from Step 3 for every transaction using the item codes. So the $0 in COGS previously recorded in the generic COGS account is now recalculated based on quantity * unit costs in the newly mapped COGS accounts from Step 3. I did not want retroactive updates. There was no prompt from QB asking to update prior transactions. I just wanted a fresh start and process after my cut-off period of 2/28/21.

 

Furthermore, we sell 16 items (mapped as inventory assembly), but this error is only occurring with 7 items! There is no difference with how I've organized each product in their inventory assembly profile, so I don't understand the logic with QB's calculations. My goal is to keep the $0 cost posted prior to 2/28/21, and now my historical COGS are overstated and my inventory is understated with these 7 items. The other 9 items are fine and accurate.

 

Based on the Understand inventory assets and cost of goods sold tracking, the Inventory Valuation Summary suggests that the 7 impacted items have a fixed 'Average Cost' that is being used. Please see my attached screenshot. The average costs for these were obtained when I updated the cost amount in the item profiles, but now they're being used to recalculate COGS historically.

 

These are the things I've tried but failed in correcting the issue:

(a) Outside of the reorganized item listing and updated item profiles, I tried deleting all my steps to no avail

(b) I've updated the user defined cost to $0 for each assembly

(c) Changing the mapped COGS account in hopes QB would recognize the change to recalculate based on the $0 user defined cost

(d) Verifying QB data, rebuilding QB data, and using QB Tool Hub to run QB File Doctor

(e) Chatting and calling tech support with Intuit

 

Prior to (a) in deleting all of my steps, the other 9 items that were not impacted were properly calculating COGS after the 2/28/21 cut-off date. The historical COGS prior to this date still remained as $0. This was our expectation for all items.

 

Other notes:

i. We currently use FIFO in the advanced inventory settings

ii. We did not update the Bill of Materials for the inventory assemblies

iii. After updating items to $0 cost in profile, we created invoices but the items still post a cost based on the initial unit cost we entered

 

I have backed up a version of the company file right before we implemented the steps, but restoring the file would cause us to lose a week's worth of work among several users. So this is not ideal, but the last resort.

 

I'm an accounting user and I understand information systems quite well, but I am completely lost and in desperate need of some guidance. Can anyone please help me understand if I'm missing something? Thank you and much appreciated. 

3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

Changes in Inventory Module Causing Costing Errors (Please Help!)

Thanks for bringing this one to our attention, islandgh.

 

I appreciate the time and effort you spent contacting our support agent and performing some solutions to get this sorted out. QuickBooks recalculates all the inventory-related transactions starting on the date you enter. You can start tracking the FIFO on any date and if you decided to turn off FIFO later, then uncheck the Use FIFO starting on option. QuickBooks will once calculate the inventory value again using the average cost method. Also, when switching from average costing to FIFO, QuickBooks Desktop changes the following reports:

  • Inventory Valuation reports
  • Balance Sheet reports
  • Profit and Loss reports (cost of goods sold)

 

However, if you'll want to delete all the transactions entered in the software, then we need to restore the file as the last resort. Just in case you need further assistance about this one, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Visit our Inventory reports page for more insight s about creating and running inventory reports.

 

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

kchris10
Level 2

Changes in Inventory Module Causing Costing Errors (Please Help!)

Hello Islandgh,

Did you ever get an answer to this? We are experiencing the same thing - a retroactive change to our inventory valuation, but only on items in Assemblies.  I've found a few others in this forum with the same problem but none have reported a resolution.  Rather, if they've responded to any answers, it's that the suggested solution (e.g., rebuild your data) has not worked.  We've spent days trying to find all impacted historical transactions.  Now I'd like to know how to prevent this from happening in the future.

I welcome any advice or suggestions.

Thank you,

Karen

Erika_K
QuickBooks Team

Changes in Inventory Module Causing Costing Errors (Please Help!)

I understand the importance of accurate inventory records, Chris. Let me point you in the right direction of support. 

 

In finding a fix for the discrepancies with your inventory valuation, I suggest contacting our support team to investigate this issue. They have the tools to check your company files through screen sharing while ensuring your account info remains secure. 

 

Here's how: 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then click Continue.
  5. Sign in to your Intuit account, select Continue, and then Continue with my account
  6. We'll email you a single-use code. Enter your code and select Continue
  7. Choose chat with us or Have us call you.

 

To determine their availability, check out their support hours

 

Additionally, you can visit these guides to learn how to handle inventories: 

 

 

You can comment on this post if you have any inventory-related concerns. Take care always!   

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