Hello there, @cj444.

I appreciate you sharing this information to us here in the Community. This will surely help other users that are having the same problem.

Don't hesitate to reach us back if you have questions with QuickBooks or any insights you might want to share. Wishing you and your business continued success!

Chase QBO download started working for me today!

Hi there, @cj444.

Thank you for getting back to us here in the Community and letting us know about the status of the Chase QBO download which is now working perfectly.

Please know that our doors are always open here in the Community, feel free to add a post if you have any other banking concerns. I'm always here to help!

It sounds like this was resolved but I just tried to download the QBO file and I'm getting an message saying "Quickbooks was not able to complete your request. Please contact your financial institution." Wondering if this is related or a new issue??

Hello, brooklyn1717. 

Thanks for bringing this matter to my attention. I want to make sure you’re able to import the QBO WebConnect file successfully in QuickBooks Online.

We have not received any reports similar to this from other users like you. It’s possible the file is corrupted resulting in the error prompt.

Let's download transactions from your bank’s website and import the file in QuickBooks again. Here’s how:
1.    Log in to your bank’s website and follow the process to download transactions to your computer.
2.    Choose the transactions you want to download or specify a date range.
3.    Select a supported file type for the download file.
4.    Name the file and save it on a location where you can easily find it.

Now, you can start uploading the file to QuickBooks. To do that, follow the steps below:
1.    Go to Banking from the left menu and select Banking.
2.    Select File upload from the Update drop-down.
3.    Click Browse, then locate the file you downloaded from the bank and select it.
4.    Hit Next.
5.    Choose the account from the QuickBooks account drop-down and click Next.
6.    Finally, click Let’s go! (or Finish).

Please see this article for your reference: How to upload more than 90 days of bank transactions.

That should do it. Give this a try and let me know how it goes. If you have any questions, leave a comment below. I’ll be more than happy to answer them for you. Thanks for dropping by, I’ll keep an eye out for your response.
 

That is actually what I did when I received the error message. Any other ideas?

Hi there, @brooklyn1717.

Thank you for your quick response. Allow me to help share some additional troubleshooting steps to get this taken care of today.

You can sign in at your bank's website to see if there are messages about changes to online banking or any update in your account. Let me show you how: 

1. Open a new window/tab in your browser.
2. Navigate to your bank's online banking website.
3. Enter your login credentials and try to sign in.

If you don't see any notifications in your account, I suggest reaching out to your bank to verify if there any updates about the online banking in QuickBooks.

For additional support, you can reach out to our Customer Care support. They have the tools, like screen share to identify the cause of the issue and get you back in business in no time.  

You can use the following article as a reference to get their contact information: Contact the QuickBooks Online Customer Support team.

That should point you in the right direction today. Feel free to hit the Reply button below if you have any other questions about bank feeds. I'll be happy to help you out. Wishing you and your business continued success.

I contacted Chase and they haven't made any changes and do not know of any reason that it wouldn't be uploading. I don't have a online quickbooks account and use a desktop version so who would I contact for support?

Hi brooklyn1717,

At this point, it'd be best if one of your Chat agents can do further checking on your Bank Feed Center page to get to the bottom of this. They have additional tools to do that. Please refer to this article: Contact the QuickBooks Desktop Customer Support Team. They are open from Monday - Friday 5 AM - 5 PM PST.

You can always visit us back here if you need anything else.

Hi, ksjoseph.

We're pleased to inform you that the issue has been resolved. The resolution has been implemented and the bank account should be ready for you to use.

These articles are a good reference:

• https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Get-started-with-Bank-Feeds-for-Quick....
• https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Set-up-account-for-Bank-Feeds/m-p/203....

You can always get back here in the Community if have other questions. Have a good one.

Bumping this issue up -- still having same issue with a savings account even though checking account downloads fine. Opened file on Mac in TextEdit and already seeing <INTU.BID>2430 so is there anything else that could be the problem?

Let's ensure that you're able to download your bank transactions to QuickBooks for Mac, theoaronson.

Generally, once you encounter errors in QuickBooks, the bank may have made changes to its service offerings via Web or Direct Connect. Second, they might be performing system maintenance or have made changes to their name (bank merger) that requires you to refresh the page. Lastly, a problem with one or more accounts in your company file may have caused the issue.

You'll want to make sure to update QuickBooks for Mac to the latest release to improve its functionality and fixed issues. But before doing so, I suggest backing up your company file to secure your data.

However, if you still encounter the same, you can log into your bank's website to check if they have ongoing maintenance or connection issues. For more information you can check this article: Fix Online Banking. 

If the issue persists, I suggest reaching out to our support team to investigate this further. They have the tools to pull up your account in a secure environment.

Once you're able to download, I recommend adding your bank transactions and creating renaming rules. You can also match them to the existing entries in your register. Doing so will help ensure your financial records are accurate in the software. For more information, view the Add and match transactions section through this article: Set Up And Use Online Banking (Mac).

Feel free to let us know if you need assistance with your bank transaction. We're always ready to help.

@theoaronson 

If your bank supports SlickConnect, utilize the trial period of it to isolate the issue. 

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