Client Deposited Refund Check from his Credit Card Company

I'm happy to have you here today, cpompe1. I can help you track your client's deposit, including the refund check issued by the credit card company.

You can use the Bank Deposit feature to record these entries. To start:

1. Go to the +New icon, then click on Bank Deposit.
2. Set the bank account where you want to deposit the money under Account.
3. Fill in the desired information, then switch to the Add funds to this deposit section.
4. Select the correct name under Received From.
5. Input the credit card under the Account column.
6. Enter the appropriate amount.
7. Record the other deposits/checks you need.
8. Save the transaction.

I'm also adding this screenshot for your visual reference.

For more hints while making deposits in our system, check out the details from this article: Record and make bank deposits in QuickBooks Online.

Moreover, here's how you can handle credit card payments or refunds:

• Record your payments to credit cards in QuickBooks Online
• How can I record cash back to my credit card account?

If you have other questions while working with your deposits or credit card entries, let me know by leaving a comment below. I'm just a few clicks away to help you again. Keep safe!

Hi Angelyn_T. Thx for your response but this is the problem. I was doing exactly that earlier and what happened was this. The deposit into the bank account recorded just fine. But when I go to the particular credit card account, what is recorded is a credit card CHARGE and not a credit card CREDIT. And after I got this response from you and did exactly as you said which, again, is exactly waht I did earlier, the same thing happened. The deposit recorded appropriately but on the credit card, it's still a charge not a credit. Can you explain why this would be?

Thanks for getting back to us, @cpompe1.

Let me chime in and share some information about tracking the client's deposit with a refund check issued by the credit card company in QuickBooks Online (QBO).

I'd reiterate the steps provided by my colleague, however, we can change the amount of the credit card refund to negative. This way, it will show as a deposit to the credit card. Please see the screenshot below for visual preferences:

On the other hand, take a look at this article for the steps on how to enter a customer's credit card payment: Refund a credit card payment in QuickBooks Online. You'll also find notes about the process, as well as a short description of how fees are charged on credit card refunds.

I've also added this resource that can guide you in running profit and loss reports in QBO to check if the transactions you've entered are accurate: Generate reports.

Let me know if you have other questions about credit card refunds by leaving a comment below. I'll be sure to get back to you.

Hello Rainflurry,

Thank you for sharing your input to help address the issue. We love to see members supporting one another! Have a great day.